Indiana University
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Carry-in Consulting (IUB)

Carry-in Consulting is a fee-based service that the UITS Support Center provides to students, faculty, staff, and affiliates of Indiana University Bloomington. Carry-in Consulting handles software and operating system (OS) problems only, not hardware.

If you have hardware problems (e.g., a bad wireless card or a damaged CD-ROM drive), contact the manufacturer or a local computer repair store.

Carry-in Consulting provides the following services:

  • OS installation: $75 ($1 / 1 GB)
    Includes the complete installation of an operating system and requested software; also includes data backup up to 5 GB; $1 per 1 GB for additional data

    As part of this service, if your network access has been disabled due to a University Information Policy Office (UIPO) block, Carry-in Consulting can re-enable your DHCP access after performing the rebuild and completing all steps required by UIPO.

    Note: You will need to provide your own OS installation disks. You can purchase these from IU; the Information Commons (IC) sells Windows 7 and Vista, and the IU Bookstores sell Mac OS X.

  • Data backup: $35 ($1 / 1 GB)
    Includes up to 15 GB of data; $1 per 1 GB for additional data. Data may be burned to CD/DVD, transferred to an external drive provided by the customer, or stored on the Support Center storage servers for a period not exceeding 30 days.

  • Software/driver installation: $35 ($5/item)
    Includes the installation of up to five items; additional items may be requested for $5 per item

  • Network and security setup: $35 ($5/item)
    Includes wired/wireless/dial-up configuration for the IU network, installing the latest operating system updates, and installing/updating security software (antivirus and anti-malware); additional items may be requested for $5 per item

  • Administrator password reset: $35
    Includes the reset of any administrator account password when locked out of the system. You must provide proof of ownership of the computer; see At IUB, if I forget the administrator password for my Windows computer, what can I do?

  • Other services: $35/hour
    Services that do not fall under the categories listed above are subject to a rate of $35/hour, with a minimum 1-hour charge; requires approval from the supervisor on duty

All work is performed at the Support Center walk-in office in the Information Commons on the first floor of the Herman B Wells Library building. Service fees may be paid by cash, check, CampusAccess, Visa, MasterCard, or Discover and are due in full upon completion of service.

Note: You must bring your computer to the Support Center office; pick-up service is not available. For laptops, be sure to bring your power cord as well. The service is first-come, first-served with an average turnaround time of two business days. During heavy volume periods (e.g., virus outbreaks, move-in week, and the first two weeks of the fall semester), the average turnaround time is three or more business days.