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Registering your computer or networked device on the IU network

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Overview

Before any computer or other networked device can establish an Internet connection via the wired or wireless network at Indiana University, its network adapter(s) must be registered with IU's DHCP service.

To automate the registration process for computers running Windows 8.x, 7, or Vista, or Mac OS X 10.7 and later, UITS provides Get Connected; see Using Get Connected below.

To register Linux computers, smartphones, tablets, e-readers, and gaming consoles, UITS provides a web-based DHCP registration page; see Using the DHCP registration page below.

In most cases, faculty and staff will have their IU-owned work computers and networked devices registered by their departmental or school-based local support providers. However, faculty and staff can run Get Connected to register personally owned computers they bring to campus (if they meet the system requirements), and IU's DHCP registration page for any personally owned smartphones, tablets, or e-readers. See the sections below for more about Get Connected and the DHCP registration page.

Some computers and devices must be manually registered by the UITS Support Center; see Manual registration via the Support Center below.

Computers running outdated operating systems and other devices that do not meet IU's security standards cannot be registered.

Note: Greek networking is no longer supported by IU Network Operations Center (NOC). Greek housing uses external contractors/vendors for networking support.

If you need help, have a question, or want to report a problem, contact your campus Support Center, or the local support provider for your department or school.

Note: To learn the name of your department's LSP, call the UITS Support Center at 812-855-6789 (Bloomington) or 317-274-4357 (Indianapolis).

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Using Get Connected

In most cases, students can register their personal computers by running Get Connected:

Faculty and staff also can run Get Connected to register personally owned computers they bring to campus (provided they meet the Get Connected system requirements).

Running Get Connected registers your computer's Ethernet and wireless network adapters with IU's DHCP service, and configures your computer to meet IU's baseline standards for security and network connectivity.

For instructions, see Get Connected to IU's network

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Using the DHCP registration page

Students can register most Linux computers, smartphones, tablets, e-readers, and gaming consoles via IU's DHCP registration page. Faculty and staff also can register personally owned computers and other networked devices via IU's DHCP registration page.

To register a computer or networked device via the IU DHCP registration page, you must first connect that computer or device (using an Ethernet cable or wireless) to the IU network.

Note: To use these instructions to register a supported gaming console, you must use an Ethernet cable to connect the console to the IU network. Most gaming consoles do not support the Wi-Fi Protected Access II (WPA2) Enterprise security protocol, and consequently cannot authenticate or connect to the IU Secure wireless network. IU is piloting the DeviceNet wireless network to accommodate gaming consoles and media devices that cannot connect to IU Secure; see What is IU DeviceNet?

Once your device is connected to the IU network:

  1. Open a web browser. Your browser should be redirected automatically to IU's DHCP registration page; if it isn't, enter this URL: https://dhcp.iu.edu/
  2. On the registration page, read the provided information, and then click Continue.

  3. Log in with your Network ID username and passphrase.

  4. Read the user agreement. You must agree to the user agreement to proceed.

  5. To agree to the user agreement, click I agree.

  6. To finish the registration process, click Register Now.

The DHCP service can can take up to five minutes to process your registration. You should wait at least that long, and then restart your computer or device.

Note: If you are unable to complete the online registration process, contact your campus Support Center to request manual registration. Before contacting the Support Center, make sure you can provide the required information, as noted in the following section.

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Manual registration via the Support Center

UITS must manually register certain computers and networked devices, such as:

  • Windows computers not running Windows 8.x, 7, or Vista
  • Mac OS X computers not running OS X 10.7 and later
  • Internet-capable television devices

The Support Center also can manually register your device if you are unable to complete the online process via the DHCP registration page.

To have the the Support Center perform a manual registration, you'll need to provide:

  • Your building and room number (for Ethernet connections)
  • Your Network ID username
  • The type of device you're registering (e.g., Linux workstation, Windows Phone, iPad, Kindle Fire, or Wii U)
  • The device's MAC address

Note: To find your device's MAC address, see the corresponding instructions below, or search the web, consult the manufacturer's technical support, or check with your cellular provider:

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Re-registering your computer or networked device

In some cases, you may need to re-register your computer or networked device; for example:

  • To ensure the security and integrity of the IU network, UITS periodically purges old or unused network registrations. UITS also purges network registrations in the halls of residence on a rolling basis each fall semester.

  • The University Information Policy Office (UIPO) and the University Information Security Office (UISO) can disable any IU user's access to the IU network for security reasons or policy violations. In such cases, UIPO will notify affected users via email.

If your device's network registration has been purged, the device will not be able to establish an Internet connection until you re-register it with the IU DHCP service (using Get Connected or IU's DHCP registration page, as appropriate).

For compromised or vulnerable devices, additional action is required; see If my network access has been disabled by UIPO or UISO, how can I get it re-enabled?

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How many networked devices can I register?

If you are a campus housing resident, you may register up to five network-enabled devices in your residence.

If you live off campus and are not registering devices for use in campus housing, you may register up to 10 devices.

You may register any combination of devices you wish. For example, in campus housing you could register your computer, smartphone, tablet, gaming console, and Internet-capable television device, or two computers, a smartphone, an e-reader, and a gaming console.

If you need to exceed the maximum number of registered devices permitted, contact your campus Support Center. If you are a faculty or staff member connecting a device within your school or department, contact the IT Professional who supports your area.

Note: Departmental or school-based IT Professionals may register an unlimited number of devices.

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