Requesting repair of an office telephone line at IUB and IUPUI
How to request repair
To request telephone repair service at Indiana University Bloomington, call 812-855-2111; at IUPUI, call 317-274-3004. The repair line is available 24 hours a day, 7 days a week, with a goal to complete all reported repairs within 24 hours (excluding weekends and holidays).
Monday-Friday 8am-5pm, the repair line is answered by the Centralized Dispatching Coordinators. After hours and on weekends and holidays, it is answered by the UITS Call Center. If you request after-hours emergency repair service, you may be billed a minimum of two hours' labor.
Your department may be deemed responsible for some types of repair; see Billable vs. non-billable repairs below.
When you call Repair Services to report a problem, the coordinators will need the following information:
- Telephone number
- Building name
- Room number
- Contact name
- Contact number
- Access hours
- Description of the problem
At IUB, you should also provide:
- Department name
- Street address
- Circuit identifier
- Jack identifier
Billable vs. non-billable repairs
Equipment leased from UITS will be repaired or replaced at no charge if the equipment fails during normal use. Repair situations for which your department may be held responsible, and the charges associated with such repairs, include the following:
- The technician determines that the problem is caused by some type
of customer action or customer-owned equipment (minimum billing of one
hour at $71 plus the cost of materials required to restore service).
- Leased equipment is vandalized or stolen (the replacement cost of
the equipment plus technician time).
- The telephone jack or station wiring has been damaged (minimum
billing of one hour at $71 plus the cost of materials required to
restore service).
- Leased equipment returned on disconnect orders cannot be refurbished and reused (the replacement cost of the equipment).
After-hours emergency repair service requires a minimum of two hours of labor or $213.00, and costs $106.50 for each additional hour. Service on Saturdays, Sundays, and holidays requires a minimum of two hours of labor or $284.00, and afterwards is billed in 15-minute increments at $35.50 per increment.
