Problems sending or receiving email
On this page:
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Overview
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General problems
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Quota problems
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Preferred address and forwarding problems
- Mailing list problems
- BlackBerry problems
Overview
Below are resources for diagnosing and solving common email problems. Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its alloted size (i.e., its "quota") by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.
Note: Most IU students and faculty have Cyrus email accounts. Graduate students, student employees, faculty, and staff may have Exchange accounts instead or in addition. For more information, see Email at each IU campus.
General problems
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Common mail receipt problems
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If IMAP mail messages bounce when you try to connect to IU through an outside ISP
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Problems sending mail (especially out of the IU system) in IU Webmail
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"Too many hops" errors
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Receiving duplicate copies of email messages
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Missing Exchange mail in Microsoft Outlook
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Nuisance or erroneous bounced email messages
- Maximum size for email messages at IU
Quota problems
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What to do when you go over quota on your Cyrus mail account
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Checking your quota usage in IU Webmail
- What to do when you go over quota on your Exchange account
(Outlook 2002, 2003, and 2007)
(Outlook 2000 and earlier)
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Checking your disk quota usage on your Exchange account
- Exchange mailbox quotas
