Indiana University

Problems sending or receiving email

Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its allotted storage size by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.

On this page:


BlackBerry problems

General problems

Preferred address and forwarding problems

Storage problems

Email clients

Many people prefer using email clients (Outlook, Thunderbird, Mac Mail, etc.) over accessing email via a browser due to their additional features. If you are experiencing problems sending or receiving email using an email client, you may need to troubleshoot your account settings. Choose your account from the list below to find the settings for most popular email clients.

If you use a different client, see If my email client is not covered in the Knowledge Base, how do I configure it to work with IU email systems?

Mobile devices

If you are experiencing problems sending or receiving email on your mobile device, you may need to troubleshoot your account settings. You may find it easier to remove your account and set it up again with the proper configuration. From the list below, under your account type, select your mobile device to find settings.

Imail or Umail Exchange Cyrus