Indiana University
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Services Directory

| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X-Z |

A

Account Management Service

The Account Management Service (AMS) at IU provides a single web site for everyone associated with IU to manage university accounts. You can use the AMS to see which accounts you currently have, create new accounts, set your mail forwarding, and change or reset your passphrase.
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Accounts Administration

Accounts Administration, part of the UITS Support Center, provides leadership in maintaining a secure computing environment and assures the integrity and protection of institutional data at Indiana University. The Accounts Administration office provides direct management of core security systems and related system products, as well as administration of user identification accounts on UITS-managed institutional data servers.

Adaptive Technology Services

Adaptive Technology and Accessibility Centers (IUB and IUPUI)

The Adaptive Technology and Accessibility Centers (ATAC) at Indiana University Bloomington and IUPUI provide a wide range of services for qualifying students, faculty, and staff with disabilities, as well as comprehensive accessibility evaluation and consulting services for the IU community.
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Adaptive Educational Services (IUPUI)

At IUPUI, Adaptive Educational Services (AES) assists students with disabilities in reaching their educational goals by working to make campus life and learning accessible.
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TDD and TTY resources

TDD (Telecommunications Devices for the Deaf) and TTY (Teletypewriter) telephone numbers are available for some services at Indiana University.
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UITS, with assistance from SBC, provides TTY/TDD devices on public pay telephones at IUPUI in several locations.
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Administration and Finance Office

The UITS Administration and Finance Office is responsible for all fiscal management and planning for the Office of the Vice President for Information Technology (OVPIT) and UITS. The office coordinates billing and the activity-based costing process by which UITS tracks and monitors spending, and also includes Physical Facilities Management and Front Desk Administrative Services.
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Advanced Visualization Laboratory

The Advanced Visualization Lab (AVL) at Indiana University provides consulting, research support, educational and outreach opportunities, and hardware and software resources for scientific visualization, virtual reality, high-end computer graphics, and visual telecollaboration.
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AskIU

AskIU is a general information question-and-answer service from the IU Call Centers. You can send your questions by email or UniCom/Lync IM. AskIU is available Monday-Friday 8am-8pm, and Saturday and Sunday 10am-6:30pm. It is closed on holidays.
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Authentication services

Authentication is the process of determining whether someone or something is, in fact, who or what it is declared to be. To access most technology services of Indiana University, you must provide such proof of identity. Services such as the Central Authentication Service (CAS), Active Directory, and OTP (One Time Password) provide this functionality for most major systems and applications at IU.
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B

BlackBerry Enterprise Server Redirector

The BlackBerry Enterprise Server (BES) Redirector is a billed service offered by UITS to Indiana University faculty and staff. With a BES data plan you purchase from your cellular provider, the IU BES Redirector service enables full access to your IU Exchange email account (including mail, calendar, tasks, etc.) from your BlackBerry device. For more, see Getting started with a BlackBerry at IU.
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C

Campus Call Centers (Operator) (IUB, IUPUI)

Campus Call Centers Operator Services at Indiana University provide general campus information via phone and email. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.
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Center for Innovative Teaching and Learning (CITL) (IUB)

The Center for Innovative Teaching and Learning (CITL) provides instructional support for instructors of all levels at IU Bloomington, from individual consultations with teachers to support for high-profile educational initiatives that impact the entire campus.

Formed in the fall of 2010, CITL is a partnership of the Office of the Vice Provost for Undergraduate Education and University Information Technology Services. CITL joins together the personnel and programs of these former units to provide a comprehensive approach to instructional support: Campus Instructional Consulting, the Campus Writing Program, the Office of Service-Learning, and the Teaching and Learning Technologies Center.

By combining these programs, we seek to offer a comprehensive approach to supporting teaching at IUB, providing both "one stop shopping" and a more collaborative and dynamic way of addressing complex teaching issues.
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Classroom Technology Services

Classroom Technology Services (CTS) provides multimedia equipment and display devices, training, and support to those teaching in general purpose classrooms. CTS is responsible for the installation and operational integrity of the technology permanently installed in classrooms, and also makes available a limited range of mobile equipment.
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Communications

Communications

The Communications Office promotes and reports on the Indiana University Information Technology (IT) environment for the IU community and for local, national, and international audiences in education, research, government, business, and industry.

IT@IU

Information Technology at Indiana University (IT@IU) provides a regularly updated digest of news about information technology at IU from university, local, and national news media with links for further reading. The site also links to the pages for a range of IT-related academic departments, organizations, activities, and resources across IU.

The Monitor (IUB) and Newsbit (IUPUI)

The UITS Monitor is an email newsletter about information technology at Indiana University Bloomington; Newsbit is about information technology at IUPUI. Published weekly during the school year, The Monitor and Newsbit newsletters provide IUB and IUPUI students, faculty, and staff with important news about information technology support, resources, services, software, viruses, special pricing on computing purchases, and more. UITS strongly recommends that you subscribe to The Monitor at IUB or Newsbit at IUPUI and read it regularly. The current issue and links to past issues of The Monitor and Newsbit are available under "Current Headlines" on Information Technology News.
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Computational Biology

Computational Biology, part of the Research Technologies (RT) division of UITS, supports researchers who do biological computing, particularly in the areas of genomics, cell biology, and molecular biology. UITS provides application support, technical support, and software development support.
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Computer Carry-in Consulting (IUB)

Carry-in Consulting is a fee-based service that the UITS Support Center provides to students, faculty, staff, and affiliates of Indiana University Bloomington. Carry-in Consulting handles software and operating system (OS) problems only, not hardware.
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Conference calls

At Indiana University, telephone conferences allow groups of people in different locations to hold discussions when time, travel, or budget constraints do not allow face-to-face meetings. For general and campus-specific information, including Call Center contact information or to schedule your conference call, visit IU Conference Call Services.
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Confluence

Confluence, managed by Enterprise Web Technology Services, is an enterprise collaboration and wiki software product from Atlassian.
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D

Data Centers

UITS manages the Data Centers at Indiana University Bloomington and IUPUI, advanced cyberinfrastructure facilities housing more than 1500 computers at Indiana University Bloomington and IUPUI. Computers housed in the two locations serve university, campus, and individual department needs and are monitored around the clock every day of the year. UITS will host departmental servers under a facility management agreement to provide departments with an option for a secure and controlled environment to run their services.

Data Center Operations

Data Center Operations deploys an environment that provides continuous availability. This effort requires the constant monitoring of systems, and prompt reaction and response to system requests or problems within the two environmentally controlled Data Centers located on the IUB and IUPUI campuses. The Data Centers support Indiana University network infrastructure, information systems, and research computing clusters through power, backup power, generator, and cooling infrastructure.
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Digital Library Program

The Indiana University Digital Library Program is dedicated to the production, maintenance, delivery, and preservation of a wide range of high-quality networked resources for scholars and students at IU and elsewhere. The Digital Library Program is a collaborative effort of the IU Libraries, UITS, and the university research faculty, with leadership from the School of Library and Information Science and School of Informatics and Computing.
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E

EdCert Program

EdCert, or Education Certification, is a UITS initiative aimed at elevating the level of expertise in departmental computing support and building a solid technical infrastructure at Indiana University. The EdCert Program offers advanced technical training to local support providers (LSPs), those staff members who provide IT support in departments, schools, and administrative units on all IU campuses. Topics include Microsoft Windows, Unix system administration, and Windows and Unix Security, among others.
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Electronic Research Administration (IUB, IUPUI)

The Electronic Research Administration (ERA) system provides a way to electronically conduct research administration processes and transactions at Indiana University. The ERA is available to faculty and staff on the Administrative Systems tab in OneStart.
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Email account services

Student email (IUB, IUPUI, IUPUC, IUE, IUK, IUN, IUSB, IUS)

IU has partnered with Microsoft and Google to offer students two options for email and other online communication services, Imail (powered by Microsoft) and Umail (powered by Google), at no cost to IU. Imail and Umail accounts are available to students only.
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IU Webmail (IUB, IUPUI, IUE, IUK, IUN, IUSB, IUS)

IU Webmail is a web-based email system at Indiana University, allowing access to accounts on the Cyrus mail system. It provides basic email service through a simple web interface, allowing you to read mail easily from anywhere without having to reconfigure a browser or mail client software, as well as to send and open attachments easily from your desktop.
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Microsoft Exchange/Outlook (IUB, IUPUI)

Using the Microsoft Exchange service, IU Exchange accounts provide email, calendaring and scheduling, and other administrative activities (e.g., contact lists, to-do lists, tasks) for faculty, staff, and sponsored hourly employees and graduate students. UITS recommends the Microsoft Outlook email client for access to IU Exchange accounts; Outlook supports all of the services available via IU Exchange. Additionally, Outlook Web App provides a web-based interface for access to your IU Exchange account.
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Email list services

LISTSERV

LISTSERV is L-Soft International, Inc.'s software for managing mailing lists. It enables a large group of people to communicate effectively with one another without requiring each person to maintain a mailing list of all the other participants. Additionally, LISTSERV can archive postings in a searchable online database, send indexed digests to participants instead of individual messages, and make sets of files publicly accessible by email.
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Emergency notifications (IU-Notify)

To provide the safest possible environment for students, faculty, staff, and visitors to Indiana University campuses, the university will strive to provide timely, reliable notifications by all possible means in the event of emergency. Generally, an emergency is any incident that involves death, serious injury, or threat of death or serious injury to people; significant damage to university facilities, research materials, property, and/or data; or significant disruption of university operations. University or campus administration will declare an emergency based on the circumstances of a particular situation.
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Enterprise Decision Support Services

The Enterprise Decision Support Services group designs, develops, and supports a consolidated environment for storage and facilitated retrieval of institutional data. Users and information system developers work with staff in the development and maintenance of the Data Warehouse, the IU Information Environment (IUIE), and the Shared University Data Service (SUDS). EDSS also includes Data Services for Departments and Instruction, which provides and supports shared, interrelated database and web environments.
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F

Faculty/Staff Directory

For faculty, staff, and departmental contact information for all IU campuses, search the Faculty/Staff Directory. The directory (including campus overviews, departmental listings, and calling codes) contains interactive features such as self-updates that are live within 24 hours, campus maps with building details, links to Knowledge Base calling instructions, and printing and PDF export options.
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Faculty support for teaching and learning

Pedagogical and technology assistance is available for faculty on every Indiana University campus through partnerships across the university between the Learning Technology division of UITS and relevant campus units.
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Financial Systems

The Financial Systems team is responsible for the analysis, development, testing, implementation, and support of enterprise-scale information systems that uphold Indiana University's goals for fiscal responsibility and excellence in financial stewardship, along with ensuring compliance with federal and state policy and regulations. The team currently consists of two sub-teams: Kuali Financial System and Ongoing Development & Support.
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FootPrints

FootPrints is a web-based service desk application from Numara Software used to record and track support and customer service requests in departments across Indiana University. The UITS implementation of Footprints includes workspaces, or queues, for over 50 separate units, services, and departments. Each workspace can be configured for specific workflows and processes. Workspaces may accept issues via email, web form, or direct entry. Agents and workspace administrators can open, edit, and close issues, send email, and process basic searches and reports on those issues.
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G

Get Connected

Get Connected is an application for Windows or Mac OS X that configures your computer to meet baseline IU security and network connectivity standards and registers it for full access to the IU network. These standards are meant to protect both IU network resources and your computer from hackers and viruses, worms, and other malicious software. Get Connected also installs important IU utilities such as the IU Printer Finder and shortcuts to important IU network resources.
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Go.IU

Go.IU is a URL shortening service for students, faculty, and staff of Indiana University. It will store your shortened URLs in a database, allowing you to access them for as long as you wish; you can also remove your Go.IU URLs from the database when they are no longer needed. Go.IU is behind CAS authentication for people who wish to shorten a URL.
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Geographic Information System (GIS) Services

UITS Geographic Information System (GIS) Services, part of the UITS Stat/Math Center, provides support for geospatial research, instruction, and administration at IU. This group provides access to GIS and remote sensing software, and technical support to users. Through the Indiana Spatial Data Portal, this group archives and provides access to over 20 terabytes of Indiana geospatial data. In addition, the GIS group maintains enterprise geodatabase and map publishing services for IU and the general public.
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H

HELPnet Technology Services

HELPnet Technology Services exists to ensure a motivated and cooperative support staff to assist in the technological, security, and telecommunication needs of individuals, academic programs, research centers, and external public and private agencies supporting the goals of Indiana University.
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High performance computing support

The High Performance Applications group consists of professional computational scientists who collaborate with researchers locally at IUB and IUPUI, as well as a national audience of researchers who use TeraGrid resources, on issues relating to the use of IU's supercomputing research systems such as Big Red and Quarry.

The High Performance Applications group helps researchers to utilize these systems as efficiently as possible by providing programming support: migration, optimization, and parallelizing of code. The group also manages site licenses for various high-performance computing software packages used by IU researchers.

The High Performance Applications group is involved in the FutureGrid Advanced User Support (AUSS) program.
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Human Resources Management Systems

The mission of the Human Resources Management Systems team is to provide analysis, design, application development, deployment, and support of all enterprise systems used to manage the employment records, benefits, and payroll for all university faculty, staff, and hourly workers. The enterprise systems in this area consist largely of Oracle's PeopleSoft Campus Solutions products, an IU-specific electronic document front-end, an IU-developed TimeKeeping system for both hourly and biweekly employees, and a Faculty Annual Reporting application. This team is also responsible for the development and support of employee self-service applications related to payroll advice and W-2 viewing, benefit changes, and direct deposit enrollment and adjustments.
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Human Resources (IUB, IUPUI)

The UITS Human Resources Office works to develop strategies, programs, and services to ensure the availability of highly motivated, well-trained, and results-oriented technology support professionals.
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I

Identity Finder

Identity Finder is a tool to help prevent identity theft. It can search for, protect, and dispose of personal information stored on your computer, file shares, or external media. This information includes credit card numbers, bank account numbers, Social Security numbers, birthdates, passwords, driver's license numbers, addresses, passports, employee identification numbers, maiden names, or other data you determine.
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Identity Management Systems

The Identity Management Systems team provides technical leadership and support for identity and access solutions at Indiana University, including account management, authentication, authorization, passphrase management, and directory services. The mission is to simplify the process of obtaining and managing access to electronic resources both inside and outside the university.
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Information Commons (IUB)

The Information Commons (IC) is a state-of-the-art technology and information center operated jointly by the Indiana University Libraries and University Information Technology Services (UITS). The IC is located on the first two floors of the West Tower of the Herman B Wells Library; the Information Commons 1 (IC1), on the first floor, provides an environment conducive to active learning and collaborative work, and the Information Commons 2 (IC2), on the second floor, provides a productive environment for quiet, individual work.

The IC1 includes a 24-hour Student Technology Center that provides group work space, more than 250 individual- and group-configured computer workstations, wireless networking, a multimedia production lab, and many other features. The IC2 features nearly 70 additional individual computer workstations and wireless networking, electrical power, and seating for more than 100 laptop users. (The IC2 observes the same hours as the Wells Library West Tower.) A current, high-use core book collection, career and general reference collections, technology consultation, library reference assistance, and printing are also available. In addition, the IC is a centrally located place for students and faculty to interact, to attend technology training classes, and to have full-service access to the latest technology.
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Instructional and general-purpose computing

Quarry provides a general-purpose Unix computing environment for academic and instructional use. Quarry is a cluster composed of IBM HS21 Bladeservers and IBM iDataPlex dx340 rack-mounted servers running Red Hat Linux. The Bladeservers run RHEL 4.8, and the dx340 servers run RHEL 5.6. Job management is provided by the TORQUE resource manager (also called PBS) and the Moab job scheduler. The SoftEnv system is used to simplify application access and environment configuration.
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Intelligent Infrastructure

IU Intelligent Infrastructure (II) is a suite of services provided by the Enterprise Infrastructure division of UITS. II offers access to the same high-performance and high-availability hardware and security devices UITS uses to deliver mission-critical university applications and services.
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ITHelpLive

ITHelpLive provides chat capability with Support Center consultants for remote help with computer problems for IU students, faculty, staff, and affiliates. ITHelpLive is available 24 hours a day, 7 days a week.
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IT Notices

The mission of IT System Notices (IT Notices), posted and updated by the UITS Support Center, is to provide information regarding system outages, interruptions, and planned maintenance of applications and services used by the faculty, staff, and students of Indiana University, in order to achieve academic progress and conduct university business.
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ITNow 2.0

ITNow 2.0 is an application that notifies you about important changes to IU's information technology services as soon as they occur.
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IT Professional Services and Support (IUB, IUPUI)

IT Professional Services and Support provides advanced services and support to the IT professionals located in schools and administrative units throughout IU. Staff provide high-end Windows, Macintosh, and Unix workstation and server consulting, systems management consulting, and technical training and certification (EdCert) services. The group also provides advanced email and mobile computing support, plus support of web publishers on the central web servers.
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IT Training

Brown Bag Events

IT Training offers Brown Bag Events over the lunch hour where participants can get up to speed on cutting-edge technologies and learn tricks and ways to increase productivity. These sessions are free for all, and do not require registration. These sessions are not hands-on, but there will be time for questions and interaction with the instructor. Brown Bag Events are offered in a variety of locations across campuses.

Instructor-led workshops (IUB, IUPUI)

IT Training offers award-winning workshops on more than 80 information technology topics. IT Training workshops are available on both the Indiana University Bloomington and IUPUI campuses, and are open to the statewide IU community and the general public. IT Training workshops are hands-on, instructor-led workshops in word processing, email, spreadsheets, databases, graphics, presentations, statistics, programming, multimedia and web development, and more. Workshops range from introductory to advanced, and most last from 90 minutes to three hours each. Workshops are free to enrolled IU students, and are available to everyone else for a nominal fee.
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IT Training coaching sessions

IT Training offers free open-ended coaching sessions, where IT Training staff will be on hand to answer participant questions on how to apply what they learned in the workshops to real-world projects. Any subject IT Training covers in their workshops is welcome.

ITTraining Live!

IT Training offers ITTraining Live! events, which are broadcast over the web. These sessions are free to all, and participants do not need to register for them. Participants can view the presenter's screen, use Chat to communicate with other attendees and the presenter, and hear the presenter.

IT Training Online

IT Training offers a wide range of self-study courses, tutorials, and training materials through IT Training Online. Nearly 3,000 self-study computing courses at levels from beginning to advanced are available to students, faculty, and staff on all Indiana University campuses.
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Skills certification testing

IT Training offers Microsoft Office Specialist certification exams at IUB and IUPUI for IU students, faculty, and staff, and the general public. Microsoft Office Specialist exams enable you to certify your skills in Office 2007 applications using the only Microsoft-approved exams available.

Workshop materials (IUB, IUPUI)

The IT Training workshop materials are available for teaching others or for self-study for a small fee. These materials combine conceptual explanations with step-by-step instructions, making them convenient for self-study. Charges for materials vary; see Order Workshop Materials (requires IU Network ID).

iTunes U

Indiana University uses Apple's iTunes U to make podcasts readily available to students, faculty, and staff at IU. Using iTunes U, you can access course content and university information from within iTunes.
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IU Address Book

The Indiana University Address Book is an online database of phone numbers and campus addresses searchable by first name, last name, campus, or Network ID. The database is populated with information from many IU agencies, including the Office of the Registrar, Human Resources Administration, and the Dean of Faculties.
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IU Mobile App

The IU Mobile App is available for members of the Indiana University community who use iOS or Android devices. It offers the same tools and functions as IU Mobile Web; see About IU Mobile Web

IU Mobile is available free of charge. iPhone and iPad users can download the app through iTunes; Android users can download the app from the Market or from AppBrain.

If your mobile device does not run iOS or Android, you can use the web-based IU Mobile Web at https://m.iu.edu/.
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IU Mobile Web

IU Mobile Web at https://m.iu.edu/ is a mobile portal service for the Indiana University community, designed for smartphones and some other mobile devices.
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IU Secure wireless network

IU Secure is the wireless network for students, faculty, and staff to access on all campuses. IU Secure utilizes WPA2 Enterprise (Wi-Fi Protected Access) for authentication and encryption; no VPN is needed.
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IUCAT

IUCAT, Indiana University's online library catalog, provides comprehensive access to millions of items held by the IU Libraries statewide, including books, recordings, US government publications, periodicals, and other types of material. IUCAT also performs acquisitions, circulation, and management. UITS provides the development and support for IUCAT. You can access IUCAT from any computer connected to the Internet or at walk-up terminals located throughout the IU Library system.
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IUware

IUware is a software distribution service for Indiana University students, faculty, and staff. IUware offers a wide variety of software packages at no charge, including site-licensed products from Adobe, Microsoft, Symantec, Thomson Reuters, and others. Software packages include programs for reading email and web browsing, as well as antivirus and office applications. The university pays for the relevant licenses through agreements with vendors; this allows students, faculty, and staff to use the programs available through IUware free of charge. The IUware server is regularly updated, and so patches and upgrades for IU-supported software are consistently available.
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J

JIRA

JIRA (requires authentication), managed by Enterprise Web Technology Services, is an issue and project tracking software product from Atlassian.
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K

Knowledge Base

Indiana University's award-winning Knowledge Base is a database of computing information, with more than 16,000 documents (approximately half are active). Each year, the Knowledge Base is used by hundreds of thousands of people throughout the world, but it's tailored specifically for IU students, faculty, and staff. Information in the Knowledge Base is provided by technical staff throughout IU, and is managed and maintained by the UITS Knowledge Management team.

Knowledge Commons

The IU Knowledge Commons is an online collaborative environment for sharing information in support of the Indiana University community.
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L

Library Information Systems

The UITS Library Information Systems team is the UITS component for development and support of library systems for the Indiana University Libraries statewide.

UITS works in close coordination with IU Libraries in strategic planning and management of projects. Major ongoing projects are development and support of the SirsiDynix Symphony Integrated Library Management System (ILS), which includes library business systems, IUCAT (web-based public catalogs), data management for library reporting through the IUIE, and interfaces with other IU and non-IU vendor systems that interact with it. Included is delivery of electronic materials.

UITS also collaborates closely as a virtual team with Library Information Technology areas on projects, providing consulting, programming, and support of library services.
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Lynda.com

Lynda.com provides online educational materials, instructional books, and CD- and DVD-based video training. The service offers video-based eLearning courses on more than 1000 topics, with a primary focus on Adobe and open source applications and technologies, multimedia and web development, and programming.
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M

Media Design and Production

Media Design and Production is a university-wide production service with offices at both the Bloomington and Indianapolis campuses, specializing in all forms of digital media, including web development and interactive media, audio and video production, graphics, animation, illustration, and media duplication, transfer, and conversion.
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Mypage (personal web pages)

UITS provides Mypage for serving personal web pages. Anyone with a Network ID may create a personal web page on Mercury and publish it using Mypage. The Mypage service removes the burden of serving web pages from IU's general-purpose Unix systems.
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N

Network services

Campus housing networking services (IUB) High-speed access to the IU network via Ethernet is available to those living in the residence halls and on-campus apartments at Indiana University.

Guest wireless (IUB, IUPUI, and IU East)

At IUB, IUPUI, IUE, and IUN, you can get temporary wireless access to the Internet by obtaining a Network Access account. UITS provides this account for IU visitors who need to access the Internet via their personal computers while on campus.
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Modem pools (IUB, IUPUI) The central dial-in facilities at IUB and IUPUI consist of modem pools, a shared, first-come, first-served resource operated by UITS for students, faculty, and staff.

Virtual private network (VPN) The virtual private network (VPN) service at IU allows you to authenticate and act as part of the IU network when you're connected to an off-campus network, for example, when you're using a non-IU Internet service provider (ISP). It also provides authentication and encryption if you're using a home wireless network.

Wireless network Indiana University provides a campus-wide wireless infrastructure on all campuses. Wireless access is widely available in areas accessible to students, faculty, and staff, complementing the wired infrastructure.
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Office of the Vice President for Information Technology and Chief Information Officer

The Indiana University Office of the Vice President for Information Technology and Chief Information Officer provides leadership for the continued development of a modern information technology environment throughout the university. The primary responsibility of this office is the development and use of information technology in support of the university's vision for excellence in research, teaching, outreach, and lifelong learning. UITS staff report to the Office of the Vice President for Information Technology.

Oncourse

Oncourse Collaboration and Learning (Oncourse) provides Indiana University students, faculty, and staff with a powerful environment in which to collaborate and learn. In partnership with other academic institutions as part of Sakai, IU developed Oncourse to allow for innovative ways of accessing and sharing materials and information.
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OneStart (IUB, IUPUI)

OneStart, Indiana University's web portal developed by UITS, presents a single front door to online services for IU students, faculty, and staff. OneStart provides easy access to services such as searching the web, personal calendaring, registering for classes, reading email, browsing the library catalog, checking the IU Auditorium schedule, reading campus news, browsing the classifieds, and more. By editing your "My Zone", you can add personalized content to the portal. Based on feedback from the IU community, OneStart will evolve over time to incorporate an increasing number of valuable online services.
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Ongoing Projects

UITS and the Office of the Vice President for Information Technology (OVPIT) are currently working on many projects to improve systems and services offered to IU students, faculty, and staff. They maintain a list of links, each providing an overview of a single project, including the project's description, owner, status, and other details.
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Operator (Campus Call Centers) (IUB, IUPUI)

Campus Call Centers Operator Services at Indiana University provide general campus information via phone and email. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.
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P

Podcast Portal

The Indiana University Podcast Portal is the central gateway for delivering podcasts at IU. IU faculty and staff can submit podcasts with episodes featuring content related to the university's mission of research and creative activity, teaching and learning, and civic engagement. Anyone with an Internet connection can access the podcasts on the portal.
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Print and output services

The printing of reports and defined forms from the university information systems is a core function. UITS does not host a large central print service; instead, campus and external companies aid in the transfer of needed information for the creation of print and other output media. UITS also manages a distributed print environment by which information systems output can be routed to a local printer for printing and form overlay.

Production Services

UITS Production Services staff monitor and schedule more than 325,000 batch processes per year, with a completion rate of 99%. This support is provided for the primary users of the business systems applications and platforms on all eight campuses. Services include production job turnover, job runtime analysis, user training, application and system data backup, and automation of manual processes. In conjunction with other UITS units, the Production Services team also defines and sets up production systems, troubleshoots application problems, consults on future operational requirements and application architecture, and manages automated batch-scheduling software.
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R

Regional Campus Chief Information Officers

The chief information officers (CIOs) on the regional campuses of Indiana University provide operational, strategic, and fiscal leadership for information technology on their campuses. They are members of the Indiana University information technology team and partners in the work of the Office of the Vice President for Information Technology.

Research Storage

Research Storage provides a scalable, network-accessible, standards-based storage infrastructure to support teaching, research, and administrative computing. Storage services at IU consist of a global file system, which provides data sharing and storage for general research purposes, and the Scholarly Data Archive (SDA), used to store vast amounts of archival or near line data on a hierarchy of storage media.
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Residential Technology Centers (IUB)

The Residential Technology Centers (RTCs) are computing facilities located in all of the campus housing complexes at Indiana University Bloomington and at IUPUI's Ball Hall. More than 260 workstations, black-and-white laser printing, limited color printing facilities, and a variety of popular software programs are available to all campus housing residents. The RTCs at IUB are staffed Sunday 6pm-10pm, and Monday-Thursday midnight-4pm and 6pm-10pm. In addition, Expressmail stations are available 24 hours a day, 7 days a week for quick access to email and library services. The Ball Hall RTC is staffed Sunday noon-4pm, Monday-Thursday noon-8pm, and Friday noon-4pm. The RTCs are not staffed during student breaks; hours are limited during the summer.
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SharePoint

At Indiana University, the UITS SharePoint service is a centralized, university-wide Microsoft Office SharePoint Server environment. SharePoint provides sites for team collaboration and content management, as well as My Sites for individual content management and social networking.
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SIS Student Center

As part of the Student Information System (SIS), the Student Center applications in OneStart provide access to many services for students. In the Student Center, students can view course offerings, register for classes, view class schedules and grades, review and make payments on bursar accounts, change contact information, view financial aid information, and more.
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Software license agreements

Affordable and up-to-date software for students, faculty, staff, and departments is readily available at Indiana University thanks to license agreements with companies such as Microsoft, Adobe, SPSS, Thomson Reuters, and Symantec. Offerings include operating systems, antivirus programs, software for word processing and spreadsheets, web authoring and development, graphic design, citation management, statistical analysis, and others.
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Stat/Math Center

The mission of the Stat/Math Center (Center for Statistical and Mathematical Computing) is to enable the Indiana University community to easily and effectively perform statistical analyses and advanced mathematical procedures, and to promote the informed use of geographic information systems (GIS) and remote sensing. The Stat/Math Center is responsible for centrally delivered statistical, mathematical, and GIS software on systems ranging from the Student Technology Centers (STCs) to large shared systems. Stat/Math responsibilities include licenses, systems administration, and technical support for a broad spectrum of users, platforms, and operating systems.
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Storage and Virtualization

The Storage and Virtualization group supports infrastructure services for the following areas: server virtualization (VMware ESX), storage area network (disk, tape, and NAS), and data backup and recovery products (TSM).

Student Information System (SIS)

The Student Information System (SIS) provides a university-wide computing environment for student administration at Indiana University. The SIS addresses such key functions as student recruitment, admissions, records, registration, grades, transcripts, advising, financial aid, and student bursar accounts.
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Student Technology Centers (IUB, IUPUI)

To meet the instructional and computing needs of Indiana University students, faculty, and staff, UITS maintains hardware, software, multimedia development equipment, and on-site consulting support in Student Technology Centers (STCs) on the IU Bloomington and IUPUI campuses. Computing labs are also available at other IU campuses, though resources vary by campus.
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Faculty support: Special request software While UITS provides a broad selection of hardware and software in the Student Technology Centers (STCs), instructors may need additional software for specific instructional purposes. Departments or professors who would like to sponsor specific software in the STCs should complete the Request for Services.

Faculty support: Reserve an STC Faculty and staff at Indiana University Bloomington and IUPUI may reserve many of the Student Technology Centers (STCs) for classroom use; see Reserve an IUB or IUPUI STC for a class
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Software support

At Indiana University Bloomington, UITS provides software to Learning Environment Support (LES) and several other departmental partners to ensure a common software environment across the Student Technology Centers (STCs), Residential Technology Centers (RTCs), LES Technology Classrooms, and departmentally managed technology centers.

At IUPUI, UITS handles software support for Classroom Services and the shared STCs, and works with the IUPUI Center for Teaching and Learning and with New Media to keep the software environment as consistent as possible across the campus.

Supercomputer systems

The High Performance Systems group at Indiana University, part of the Research Technologies division of UITS, manages and administers Big Red and Quarry, supercomputer-class computing systems dedicated to research. These systems and associated support services enable IU researchers to solve large and complex scientific problems, and to handle massive datasets.
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Big Red

When commissioned in 2006, Big Red was one of the most powerful university-owned computers in the US, and one of the 50 fastest supercomputers in the world. Part of a comprehensive strategy to build an advanced cyberinfrastructure to support research at Indiana University, Big Red has a theoretical peak performance of more than 40 teraflops, and has achieved more than 28 teraflops on numerical computations.
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Quarry

Quarry provides a general-purpose Unix computing environment for academic and instructional use. Quarry is a cluster composed of IBM HS21 Bladeservers and IBM iDataPlex dx340 rack-mounted servers running Red Hat Linux. The Bladeservers run RHEL 4.8, and the dx340 servers run RHEL 5.6. Job management is provided by the TORQUE resource manager (also called PBS) and the Moab job scheduler. The SoftEnv system is used to simplify application access and environment configuration.
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Research Database Complex

The Research Database Complex (RDC) is dedicated to research-related databases and data-intensive applications that require a database. Oracle and MySQL databases are supported, and the default database size is 15MB. The RDC also provides an environment for database-driven web applications with a research focus. This system, rdcweb.uits.iu.edu, runs Red Hat Enterprise Linux 5. User home directories reside on the IBM N5500 NAS storage device, with disk storage of 10GB per user. This space is shared by your Big Red and Quarry accounts, if you have accounts on those systems.

Support Center

The UITS Support Center provides IT and video communication support to all IU campuses.
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Support Systems, Licensing, and Software Distribution (IUB)

Support Systems, Licensing, and Software Distribution provides software distribution services (i.e., IUware) and software development and server administration for other support services, including ITNotices, the FootPrints enterprise service desk system, the Bomgar remote support service, the TCC Personnel Information Environment, Microsoft Key Management Servers, and the Get Connected student network access utility. Staff also distribute site-licensed and volume-purchased software, and can answer questions about departmental software licensing.
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Teaching and learning centers

Pedagogical and technology assistance is available for faculty on every Indiana University campus through partnerships across the university between the Learning Technology division of UITS and relevant campus units.
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Technology Center Consulting (TCC) (IUB, IUPUI)

UITS Technology Center Consulting (TCC) provides customer service in the Indiana University Bloomington and IUPUI Student Technology Centers (STCs) and Residential Technology Centers (RTCs). TCC employs consultants to assist students and faculty working in STCs with technology questions about software, multimedia applications, and other computing tools available in the STCs. TCC consultants also assist campus housing residents with connecting personal computers to the IU network, and assist students using software in the RTCs. IUB and IUPUI students who need in-room help getting their personal computers connected to the IU network can call their campus Support Center to schedule an appointment.
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Telephone Call Center (IUB, IUPUI)

Campus Call Centers Operator Services at Indiana University provide general campus information via phone and email. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.
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Telephone services

UITS provides voice communications and offers associated support services to the entire Indiana University community. Services include call centers, campus housing support, cellular, long distance, paging, repair, teleconferencing, and voice mail.

Campus housing telephone services (IUB, IUPUI) UITS provides and maintains local telephone services for the student and residential communities at Indiana University Bloomington and IUPUI. Every effort is made to provide students with the products and services they need, along with excellent customer service, reasonable rates, and the latest in communication technologies. Call 812-855-4455 and choose option 2 between 9am-noon and 1pm-5pm, or send email to resreq@indiana.edu.

Cellular telephone services

Indiana University has an agreement with AT&T to provide discounted personal cellular services to students, faculty, and staff.
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Faculty and staff telephone services (IUB, IUPUI) UITS provides local and long distance telephone services, as well as voice mail, cellular, and paging services for faculty and staff. Other services include assistance with telephone service requests, telephone equipment needs (e.g., single line sets or business sets), optional telephone features and packages, data jack and telephone installation, training, service evaluation, and monthly billing.

Telephone repair (IUB, IUPUI)

To request telephone repair service at Indiana University Bloomington, call 812-855-2111; at IUPUI, call 317-274-3004. The repair line is available 24 hours a day, 7 days a week, with a goal to complete all reported repairs within 24 hours (excluding weekends and holidays).
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Testing tools

Enterprise Web Technical Services provides testing and application performance monitoring tools, including Bamboo, Clover, Confluence, Crucible, Dynatrace, FishEye, GreenHopper, Jira, NeoLoad, and Urchin. For more, see the Testing Tools Initiative project page.

Time Information Management Environment (TIME) The Time Information Management Environment (TIME) is an automated system for collecting time and attendance data for Indiana University staff who are paid biweekly. TIME electronically feeds this information into the payroll system at the end of each pay period. Employees, supervisors, and payroll processors use TIME to keep track of time worked, as well as schedules and business rules, such as lunch and break rules. TIME is also referred to as the TimeKeeping system.
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UITS survey (IUB, IUPUI, IUE, IUK, IUN, IUS, IUSB)

Each year, the UITS Stat/Math Center works with the Center for Survey Research to create the UITS User Satisfaction Survey to assess the current level of user satisfaction with computing facilities, services, and support for instruction, research, and administration on all Indiana University campuses (except Fort Wayne). For details, see:

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UniCom

UniCom (Unified Communications) at Indiana University uses Nortel and Microsoft Office Communications Server (OCS) software to bring voice, video, and data together in a unified desktop communication system.
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University Institutional Data Management

University Institutional Data Management works to apply formal guidelines and the appropriate tools in the administration of Indiana University's information resources. Responsibility for this activity is shared among the Data Managers, Data Stewards, the University Information Policy Office, and University Information Technology Services.

University Information Policy Office

The University Information Policy Office (UIPO), part of the Office of the Vice President for Information Technology (OVPIT), is charged to develop, disseminate, review, interpret, and provide education regarding policies about information and information technology.
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University Information Security Office

The University Information Security Office (UISO), part of the Office of the Vice President for Information Technology (OVPIT), provides security analysis, development, education, and guidance related to Indiana University's information assets and information technology environment. The objective is to establish and maintain a resilient and secure infrastructure in which to conduct university business.
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University Information Technology Services (UITS)

University Information Technology Services (UITS) at Indiana University develops and maintains a modern information technology environment throughout the university in support of IU's vision for excellence in research, teaching, outreach, and lifelong learning.
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User Experience Group (UXG) (IUB)

The User eXperience Group (UXG) assists technology teams in the design, development, and evaluation of computer systems and web sites. The UXG works with clients, both inside and outside IU, to help improve the overall usability of their products by applying a user-centered approach to system development. The UXG offers a variety of proven methods to help increase a system's efficiency, effectiveness, satisfaction, and ease of learning.
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Videoconferencing

Several options are available at Indiana University for video- and audio-enabled meetings and real-time online collaboration, including videoconferencing and client- or web-based meeting software.
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Web Content Management System (WCMS)

Indiana University's Web Content Management System (WCMS), an optional service for creating and managing web sites, is available at no charge to all IU units (faculty, staff, and student organizations with an administrative sponsor) on all campuses. The objective of the service is to provide a high-performance, reliable, and secure environment in which standard procedures, documentation, and training provide a framework for web content management.
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Webmaster (IUB, IUPUI, IUK, IUN)

The Indiana University Webmaster supports IU students, faculty, and staff as they use IU web applications, publishing tools, and servers. The Webmaster provides support for institutional, departmental, and organizational web accounts on the IU central server (Webserve); this server houses www.indiana.edu, www.iu.edu, www.iub.edu, www.iupui.edu, www.iun.edu, and www.iuk.edu accounts.

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