Local Support Provider (LSP) Services

Local Support Provider (LSP) Services and 2nd Tier Support provides advanced services in support of staff who deliver and support technology in schools and administrative units. Staff provide high-end Windows, Macintosh, and Unix workstation and server consulting, systems management consulting, and technical training and certification (EdCert) services. The group also provides advanced email and mobile computing support, plus support of web publishers on the central web servers.
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Services and Support

• Accounts and Passphrases
  • Overview
    • Eligibility
    • Glossary
    • Logging in at IU
    • Your responsibilities as a computer user at IU
  • Common tasks and troubleshooting
    • Accounts
    • Account termination
    • IU Address Book listings
    • Passphrases
    • Quotas
  • Types of accounts
    • Email
    • File storage
    • Instructional database
    • Logging in at IU
    • Printing
    • Research systems
    • Web space
• Email
  • Overview
    • Email at each IU campus
    • Email glossary
    • IU email systems
  • Common Tasks and Troubleshooting
    • Email policies
    • Finding addresses
    • Junk email
    • Organizing email
    • Problems sending or receiving email
    • Reading email
    • Sending email to groups of people
    • Using attachments
    • Viruses
• Internet, Phone, & Video Connections
  • Internet Connections
    • Connecting to the ADS Domain
    • Equipment infrastructure
    • Ethernet
    • Ethernet in campus housing
    • General information
    • Glossary
    • GreekNet
    • Mobile Devices
    • Outside ISPs
    • Registering your computer
    • Using dial-up
    • VPN
    • Wireless
  • Telephone services
    • Telephone equipment
    • Telephone features and instructions
    • Operator services
    • Rates and billing
    • Regional campus technical support
    • Support, repair, and troubleshooting
    • Telephone services in campus housing
    • Wireless and cellular services
  • Video
    • Purchasing
    • Resources
    • Streaming
    • Videoconferencing
• Labs, Classrooms, and Instructional Resources
  • Labs
    • Adaptive technology
    • Available software and hardware
    • Employment
    • Getting help
    • Locations, hours, and available seats
    • Multimedia tools in the Information Commons
    • Printing
    • Reservations
    • Software installation requests
    • Standards and practices
  • Classrooms
    • Classrooms and equipment
    • Classroom recording
    • Facility and system design consulting
    • Getting help
    • Software installation requests
    • Videoconferencing facilities
  • Instructional resources
    • Course development and management tools
      • Assessment tools
      • Collaboration tools
      • Course management tools
      • Creating your own instructional media/web materials
      • Data and web server access for instruction
    • Materials, media, and assistance for instructors
      • Funding for instructional technology projects
      • Geospatial data
      • Instructional strategies
      • Library technology resources
      • Media collections
      • Media duplicating
      • One-on-one consulting
      • Special resources for your students
• Software and Hardware
  • Software
    • IUware Online
    • Obtaining and licensing software
    • Requesting software on UITS shared systems
    • Resources for help with software
    • Software on campus
  • Hardware
    • Buying hardware
    • Disposing of old hardware
    • Hardware on campus
    • Hardware repairs
    • Intelligent Infrastructure
    • Removable storage media
• Training and Workshops
  • Certification and testing
  • Instructor-led training
  • Request training
  • Self-study training
  • Seminars, lectures, and users' groups
  • Training in adaptive software
• Web Publishing
  • Central hosting
  • Podcasting
  • Policies
  • Resources and information
  • Web development services
  • Web development tools
  • Web security and access
• Information Systems
  • Computer Operations
  • Decision Support Services
  • Enterprise applications
  • Enterprise Web Technical Services
  • Geographic Information Systems
  • Intelligent Infrastructure
• Scholarly Cyberinfrastructure
  • Supercomputing and data analysis
    • Digital Library Program
    • Grid computing
    • Services
    • Software
    • Systems
  • Visualization
    • Facilities and services
    • GIS and remote sensing
  • Storage
    • Data Capacitor
    • Long-term central storage
    • Slashtmp
    • Temporary central storage
• Security and Policies
  • Security
    • Reporting a technology incident
    • Security recommendations
    • Security tools
    • Trustees Security Resolution
    • UISO security bulletins
  • Policies
    • Copyright and fair use
    • E-commerce
    • Institutional and personal information
    • Reporting a technology incident
    • Technology policies at IU

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• Copyright 2005-2009, The Trustees of Indiana University
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• Last updated: Fri, 26 Sep 2008