IUPUI Technology Center Consulting job opportunities
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Consultant job description
Technology Center Consulting offers the opportunity to gain marketable customer service and technical skills. Many former consultants have used their experience to obtain positions with reputable firms and organizations worldwide.
Applicants will be considered based on:
- Customer service skills and experience
- Technical skills and abilities
- Student status (hiring priority is given to IU students)
- Applicant availability
The hiring process consists of both an online application (which includes applicant availability) and an interview. You may submit one application per year; make sure yours is complete, accurate, and representative of your skills, abilities, and work history. Once submitted, your application will be reviewed and you will be notified of your status via email. Please be patient, as the hiring process often takes 30 to 60 days.
Responsibilities and duties
Under general supervision, consultants provide direct support to customers of the Student Technology Centers (STCs). They answer questions relating to software applications, resolve printer problems, and maintain the lab environment. Consultants are to provide technical assistance, demonstrate exemplary interpersonal communication skills, be professional at all times, and support and comply with all IU, UITS, STC, and TCC policies and procedures. The consultant position requires exemplary customer service skills. Working closely with customers in a one-on-one atmosphere is a daily activity. If you are not comfortable providing one-on-one assistance and feel that you cannot provide excellent customer service, the consultant position is probably not for you.
Specific responsibilities include answering customer questions, reporting software and hardware problems, enforcing policies, and assisting the TCC support staff with projects. In addition, all consultants are required to read email that pertains to TCC a minimum of once every 48 hours, be familiar with any information received in the monthly newsletter, and attend mandatory training meetings once a month. In support of these responsibilities, consultants will learn and implement all procedures at the sites, and will develop and maintain both a specified level of expertise in applications and a proactive ownership of customer support issues.
Qualifications
- Proactive and friendly customer service attitude
- Strong organizational and interpersonal skills
- Professional attitude and demeanor
- Excellent verbal communication skills
- Computing skills across the Windows, Macintosh, and Unix platforms, including operating systems and applications
- Ability to work a minimum of 12 hours per week
- Ability to attend mandatory training meetings once a month
Consultant shifts
All consultants are required to work a minimum of 12 hours per week. Our staffing hours are generally Monday-Thursday 8am-10pm and Friday 8am-6pm, as well as minimal graveyard and weekend shifts.
Consultants are assigned shifts at the beginning of the semester and retain these shifts for the entire semester. Shifts are scheduled in two-hour blocks with no more than eight hours (four blocks) allowed during any 24-hour period. For a complete list of staffing hours and locations, see Staffing Hours.
Compensation
During the first semester of employment, consultants are paid $7.50 per hour 8am-midnight, and $8.25 per hour midnight-8am. Upon successful completion of one full semester, consultants receive a $.50/hour pay increase.
IU part-time hourly staff are paid on an hourly, biweekly basis, with no remission of academic fees and no commitment to continuous employment.
Application form
Apply by completing the Consultant Application form.
Employee handbook
For more information, you can read the Hourly Consultant Handbook.
Map of STC labs
View a Map of STC labs.
For additional information, contact
coordstc@iupui.edu.
