Communication and Support

The Communication and Support division provides technology support services for students, faculty, and staff on the IUB and IUPUI campuses. The support is broad, deep, and structured to assist all IU affiliates with the use of technology in their work, studies, and research. Support is available via individual assistance, in the online IU Knowledge Base, in Student Technology Centers and campus housing, and to departmental and IT staff on the campuses.

The division also provides telephone operator services, negotiates major software and hardware contracts, and manages and distributes enterprise software.

Mission

Empowering the IU community to succeed through excellent IT services and support

Values

• Success through empowering people
• Understanding our customers' needs
• Participating in meaningful partnerships
• Providing an environment for innovation
• Outstanding service is our norm
• Respect and integrity underpinning all
• Teamwork and communication in everything we do

Vision

Utilize innovation, technology, and human resources to provide best-of-class IT support, services, and user communication to the IU community

Leadership

Sue Workman

Associate Vice President, Support

Sue Perin

Director, User Support

Duane Schau

Senior Manager, Leveraged Support

Kim Milford

Interim, Communication and Media Design

Contact Communication and Support leadership

Comunication and Support organizational charts:

• User Support
• Leveraged Support
• Communication and Media Design

Communication and Support units

Services and Support

• About UITS
  • Divisions
    • Research Technologies
    • Learning Technologies
    • Communication and Support
    • Enterprise Software
    • Networks
    • Enterprise Infrastructure
  • OVPIT units serving UITS
    • Office of the Vice President for Information Technology
    • Information and Infrastructure Assurance
    • Administration and Finance Office
    • Human Resources Office
    • Pervasive Technology Labs
  • More about UITS
    • Current projects
    • Plans and accomplishments
    • UITS organizational charts
    • Rates and costs of services
    • UITS user saqtisfaction survey results

• Ask for Help
• Knowledge Base
• Services Directory
• Staff List
• IT News and Events
• Notices and Alerts