Indiana University
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Information about reading your Imail or Umail email using a graphical client

Both Imail and Umail support connections from email clients using the IMAP protocol. In addition, Imail supports Microsoft Exchange connections when using Outlook.

Configuring Imail using Exchange/Outlook

Note: To configure your Outlook client for Imail using Exchange, see Set up Outlook 2007 to get your email.

To configure your email client for Imail using Exchange, it's best to use the Auto Account Setup wizard instead of manually configuring server settings.

To launch the wizard:

  1. Close Outlook if it is running.

  2. From the Start menu, click Control Panel. Look for the Mail icon. If you do not see it, switch your View by: setting to either Large icons or Small icons to reveal it. Click that icon to launch it.
When the wizard launches, use the following:
  • Username: Use username@imail.iu.edu (replace username with your Imail username, which should be the same as your Network ID username).

  • Password: Use your Windows Live password (not your Network ID passphrase). If you do not know your Windows Live password, see How can I reset my Imail vendor password?

  • Server: Use outlook.com as the server.

Note: These instructions presume that you don't already have another Exchange account set up in Outlook. If you do, you'll have to create another profile for Imail. For instructions, see Microsoft's How to create and configure email profiles in Outlook. (To use more than one Outlook profile, you'll need to log out of one to access the other.)

Configuring Imail using IMAP

To configure your email client for Imail using IMAP, specify the following:

  • Username: Use username@imail.iu.edu (replace username with your Imail username, which should be the same as your Network ID username).

  • Password: Use your Windows Live password (not your Network ID passphrase). If you do not know your Windows Live password, see How can I reset my Imail vendor password?

  • IMAP server (or Incoming Mail Server): Use pod51000.outlook.com.

  • SMTP server: Use pod51000.outlook.com.

  • SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.

  • TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.

    Note: If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail.

Note: Use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

For complete instructions on configuring supported email clients, see Microsoft's Outlook Web App.

Configuring Umail using IMAP

To configure your email client for Umail email using IMAP:

  1. Enable IMAP for your Umail account; for instructions, see How do I enable IMAP for my Umail account?

  2. Go to Umail Password Reset and set your Google password.

    Note: You may not set your Umail password to your current Network ID passphrase.

  3. To configure your email client for Umail using IMAP, specify the following:

    • Account Name or User Name: Use username@umail.iu.edu (replace username with your Umail username, which should be the same as your Network ID username).
    • Password: Use your Google password (not your Network ID passphrase). If you do not know your Google password, see At IU, how do I set or reset my vendor password for Umail?
    • IMAP server (or Incoming Mail Server): Use imap.gmail.com.
    • SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.
    • SMTP server: Use smtp.gmail.com.
    • TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.

      Note: If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail. Also, use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

  4. For additional configuration settings for various clients, see Recommended IMAP client settings in the Gmail Help pages.

If you have difficulties, try the following:

  • In your email client, make sure you entered @umail.iu.edu after your username.

  • Ensure that your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.

  • Check whether you can authenticate directly to the Gmail login page using your Google password. If you cannot, try resetting your Google password; see At IU, how do I set or reset my vendor password for Umail?

  • Try unlocking your account at Umail's unlock CAPTCHA page. When asked for your email address on this page, use username@umail.iu.edu where username is your IU username.

  • If you still cannot access your inbox, contact your campus Support Center.