Project: AskIU
Primary contact: Kaye Davidson
Last updated: September 4, 2009
Description: The IU Call Center will process calls and other interactions via email, cell phone, and chat.
Outcome: AskIU will improve and enhance the channels of communication within the IU Call Center. The service will be available to all customers on every IU campus.
- Access service via
AskIU@indiana.edu - Access service via Office Communications Server (OCS)
- Initially limited service: Monday-Friday 8am-11:30pm, Saturday and Sunday 10am-6:30pm
- The Human Touch Facilitated By Technology
Milestones and status:
- November 2008: Development of email and OCS accounts
- December 2008 - January 2009: Testing of cell phones, email, and OCS
- February 2009: Full implementation
Project team:
- Kaye Davidson
- Sandy Cunningham
- Tim Smedley
Governance: Sue Workman, Sue Perin
