FootPrints
FootPrints is a web-based service desk application from Numara Software used to record and track support and customer service requests in departments across Indiana University. The UITS implementation of Footprints includes projects, or queues, for over 50 separate units, services, and departments. Each project can be configured for specific workflows and processes. Projects may accept issues via email, web form, or direct entry. Agents and project administrators can open, edit, and close issues, send email, and process basic searches and reports on those issues.More
