FootPrints
FootPrints is a web-based service desk application from BMC used to record and track support and customer service requests in departments across Indiana University. The UITS implementation of FootPrints includes workspaces, or queues, for over 75 separate units, services, and departments. Each workspace can be configured for specific workflows and processes. Workspaces may accept issues via email, web form, or direct entry. Agents and workspace administrators can open, edit, and close issues, send email, and process basic searches and reports on those issues.More
