University Information Technology Services

Services and Support

• Accounts and Passphrases
  • Overview
    • Eligibility
    • Glossary
    • Logging in at IU
    • Your responsibilities as a computer user at IU
  • Common tasks and troubleshooting
    • Accounts
    • Account termination
    • IU Address Book listings
    • Passphrases
    • Quotas
  • Types of accounts
    • Email
    • File storage
    • Instructional database
    • Logging in at IU
    • Printing at IUB
    • Printing at IUPUI
    • Research systems
    • Web space
• Email
  • Overview
    • Email at each IU campus
    • Email glossary
    • IU email systems
  • Common Tasks and Troubleshooting
    • Email policies
    • Finding addresses
    • Junk email
    • Organizing email
    • Problems sending or receiving email
    • Reading email
    • Sending email to groups of people
    • Using attachments
    • Viruses
• Internet, Phone, & Video Connections
  • Internet Connections
    • Connecting to the ADS Domain
    • Current IU network status
    • Ethernet
    • Ethernet in campus housing
    • Glossary
    • GreekNet
    • Mobile computing
    • Outside ISPs
    • Registering your computer
    • Using dial-up
    • VPN
    • Wireless
  • Telephone services
    • Telephone equipment
    • Telephone features and instructions
    • Operator services
    • Rates and billing
    • Regional campus technical support
    • Support, repair, and troubleshooting
    • Telephone services in campus housing
    • Wireless and cellular services
  • Video
    • Purchasing
    • Resources
    • Streaming
    • Videoconferencing
• Labs, Classrooms, and Instructional Resources
  • Labs
    • Adaptive technology
    • Available software and hardware
    • Employment
    • Getting help
    • Locations, hours, and available seats
    • Multimedia tools in the Information Commons
    • Printing
    • Reservations
    • Software installation requests
    • Standards and practices
  • Classrooms
    • Classrooms and equipment
    • Classroom recording
    • Facility and system design consulting
    • Getting help
    • Software installation requests
    • Videoconferencing facilities
  • Instructional resources
    • Course development and management tools
      • Assessment tools
      • Collaboration tools
      • Course management tools
      • Creating your own instructional media/web materials
      • Data and web server access for instruction
    • Materials, media, and assistance for instructors
      • Resources to keep teaching
      • Funding for instructional technology projects
      • Geospatial data
      • Instructional strategies
      • Library technology resources
      • Media collections
      • Media duplicating
      • One-on-one consulting
      • Special resources for your students
  • Accessibility
    • Adaptive Technology and Accessibility Centers
    • Adaptive technology at IU
    • Oncourse accessibility
    • ADA Enabled Labs
• Software and Hardware
  • Software
    • IUware Online
    • Obtaining and licensing software
    • Requesting software on UITS shared systems
    • Resources for help with software
    • Software on campus
  • Hardware
    • Buying hardware
    • Disposing of old hardware
    • Hardware on campus
    • Hardware repairs
    • Intelligent Infrastructure
    • Removable storage media
• Training and Workshops
  • Certification and testing
  • Instructor-led training
  • Request training
  • Self-study training
  • Seminars, lectures, and users' groups
  • Training in adaptive software
• Web Publishing
  • Central hosting
  • Online instructional resources
  • Podcasting
  • Policies
  • Resources and information
  • Web development tools
  • Web security and access
• Information Systems
  • Decision Support Services
  • Enterprise applications
  • Enterprise Web Technical Services
  • Geographic Information Systems
  • Intelligent Infrastructure
• Scholarly Cyberinfrastructure
• Security and Policies
  • Security
    • Reporting a technology incident
    • Security recommendations
    • Security tools
    • Trustees Security Resolution
    • UISO security bulletins
  • Policies
    • Copyright and fair use
    • E-commerce
    • Institutional and personal information
    • Reporting a technology incident
    • Technology policies at IU

Quick Links

• Ask for Help
• Knowledge Base
• Services Directory
• Staff List
• IT News and Events
• Notices and Alerts

ITHelpLive

ITHelpLive provides chat capability with Support Center consultants for remote help with computer problems for IU students, faculty, staff, and affiliates. ITHelpLive is available 24 hours a day, 7 days a week.
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• Copyright 2005-2013, The Trustees of Indiana University
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• Last updated: Mon, 06 May 2013