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At IU, in Mac OS X, how do I configure Outlook 2011 to read my Cyrus or IU Exchange mail using IMAP?

Important: UITS will retire the Cyrus (Webmail) service on February 2, 2015. After this date, the contents of mail accounts on Cyrus will not be recoverable. For more, see About the Cyrus (Webmail) retirement and At IU, how do I move my Cyrus (Webmail) account to Exchange?

In Mac OS X, you can configure Outlook 2011 to read your Cyrus or IU Exchange mail at Indiana University using IMAP. However, UITS recommends that you do not use IMAP to connect to your IU Exchange account, as that will limit the functionality of Outlook; see At IU, in Mac OS X, how do I configure Outlook 2011 to access my Exchange account?

When you start Outlook 2011 for the first time, a "Welcome to Outlook for Mac" screen appears, with the options to add a new account, or import one from Entourage or another email application. If you are switching from Entourage, setting up a new account is generally the best option. However, if you wish to transfer mail, or contacts in Entourage listed as "On My Computer" or in an Entourage archive, you should import your account. You can also import email and contacts from other email applications.

Note: To import information from Windows versions of Outlook, import a .pst file.

On this page:

Adding a new account

Note: The initial connection to the IMAP server will sync account content to your computer. This can take an hour or more for accounts with a large amount of data.

  1. On the welcome screen that appears when you start Outlook 2011 for the first time, select Add Account. This will take you to the Accounts preference window. If you do not see the welcome screen or the Accounts window, from the Tools menu, select Accounts.

  2. In the bottom left of the Accounts preference window, click the  +  (plus) button, and then select Email... .

  3. Enter the following information for your account:

    • E-mail address: Your email address, e.g.,  dvader@iupui.edu 
    • Password: Your Network ID passphrase
    • User name: Your Network ID username

      Note: If you have difficulty authenticating and all other account settings are correct, add ADS\ before your username (e.g., ADS\username).

    • Type: Select IMAP from the drop-down menu.
    • Incoming server: Enter the hostname of your IMAP server:

      Check Use SSL to connect.

    • Outgoing server: Enter: mail-relay.iu.edu

      Check Override default port, and then enter 465 in the field to the right of the colon. Also check Use SSL to connect.

      Note: If you are unable to send email with this port number, try changing it to 587 .

  4. When you've entered everything, click Add Account.

  5. You should now see your account listed in the left column of the Accounts window. To the right will be your account settings. Near the bottom of your account settings, under the "Outgoing server:" field, click More Options... . In the sheet that opens, from the pull-down menu next to "Authentication:", select Use Incoming Server Info. Click OK.

  6. For access to additional settings, you can click Advanced... , but changing these settings is normally unnecessary to access your IMAP account.

  7. Close the Accounts window.

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Importing from another application

To import an account from another mail client:

  1. Open Outlook 2011.

  2. From the File menu, select Import.

  3. In the Import assistant, select the option for the kind of import you want.

  4. Click the right arrow to continue, and select the appropriate kind of file to import.

  5. Click the right arrow to continue, and select the kinds of data or file to import. You may need to click Browse... to find the file you want to import.


  • During the import process, you may be asked if you want to use confidential information stored in your Keychain. If so, select Always Allow.

  • The import process may also alert you to duplicate items with the option to Stop Importing, Skip, or Replace the items. Choose Skip, and check the box for Apply the action I choose to all other conflicts.

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