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About UITS

Enterprise Systems

The Enterprise Systems division, with more than 240 dedicated and talented staff, is committed to providing quality systems and support to meet the entire university’s academic and administrative needs.

Serving Indiana University and beyond 

Enterprise Systems creates, maintains, and supports large-scale software applications and services, sites, tools, and their underlying infrastructure. These are available to the entire Indiana University community, including all campuses and roles (faculty, staff, students, and the public).

Enterprise Systems supports Indiana University’s essential business operations. Its portfolio includes over 400 applications and integrations ranging from CrimsonCard to Indiana University’s Constituent Relationship Manager; from student, financial, and Human Resources systems to Indiana University’s design system; from email to the Indiana University Mobile App and more.

See Enterprise Systems organizational chart

Teams within Enterprise Systems

Enterprise Systems is made up of five teams:

  • CRM

    Indiana University’s CRM is the enterprise constituent relationship management platform that provides holistic views of the people and organizations along with robust engagement capabilities to provide personalized constituent experiences with the university.

  • Enterprise Applications

    Enterprise Applications is responsible for building, maintaining, and supporting systems that meet the needs of auxiliary units at IU. The group also supports Azure cloud services and IU’s Microsoft 365 instance.

  • Enterprise Experience

    Enterprise Experience builds, supports, and maintains apps, web spaces, and tools that shape the user experience of Indiana University’s digital campus.

  • Enterprise Solutions

    Enterprise Solutions provides reliable and secure enterprise software and infrastructure services in support of the teaching and research missions of Indiana University.

  • Enterprise Student & Human Resources Systems

    Enterprise Student and Human Resources Systems manages information about students, staff, and faculty across Indiana University.

Areas of focus

Enterprise Systems’ priorities drive goals and outcomes:

  • Develop workforce, with a focus on diversification
  • Standardize and automate widely used processes, technologies, and infrastructure
  • Develop a standard for collecting system and feature metrics
  • Retire duplicative services and eliminate technical debt
  • Plan for future needs, researching solutions in the marketplace

Some of these priorities needed additional attention and resources. Four task forces create roadmaps and recommendations in support of Enterprise Systems’ strategic plans. These task forces are devoted to diversity in the workforce, student internship opportunities, cloud opportunities, and metrics strategy.

See the 2023 Areas of Focus document