IT Professionals

The starting point to the tools and resources that IU's IT Pros use most.

Registered IT Pros have access to shared files, discussion forums, and other support content at Pages for IT Pros (available on SharePoint).

Log in with the button below, or scroll down to see links for tools and resources IT Pros frequently reference. 

IT Community Partnerships maintains the IT Pro Database and the Pages for IT Professionals SharePoint site.

UITS Tier 2 Support is also a close partner and helps maintain hundreds of public KB articles, as well as many other documents specifically aimed toward IT professionals at IU (see below).

Authorization

Access to most of the following tools and resources is granted by default once you have been registered in the IT Pro Database (previously known as the LSP Database).

Some tools require additional authorization. Contact your IT manager to register and acquire additional authorization for certain tools. You will need to authenticate with each tool to gain access.

Resources

Tools

Contact IT Community Partnerships

Contact ITCP for general questions regarding outreach, collaboration, and sustainability, as well as policy compliance and assistance.

UITS Tier 2 Support

The UITS Support Center Tier 2 group primarily serves Indiana University's IT Professional community. They are an extension of the UITS Support Center that contains IT Professionals in four core areas:

  • Accounts administration,
  • Desktop/server/mobility
  • eLearning
  • Webmaster support

For technical support questions that rise above Tier 1 support issues, contact Tier 2 Support during normal business hours: 8am–5pm, Monday–Friday.

Outside of those hours, contact the UITS Support Center. If a Support Center consultant is unable to help you, they have the ability to create an incident and pass it to Tier 2, who will contact you the next business day.

  • Email Tier 2 Support
  • See the KB (login required) for phone numbers for all the core areas of support and guidelines for submitting support requests.