OnBase

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Need Help with OnBase? Start with Knowledge Base (CAS login required)

You may send all support requests and inquiries to obreq@iu.edu. To expedite support, please send the information specified for the request types noted below.

Request to Add User Access

First, new users must complete the following three compliance assignments: 

User access changes must be submitted by your department's designated OnBase contact. If you are a departmental contact and want to add a user, please provide the following user information:

  • Department/Campus
  • Environment(s) required: Production and/or Stage 
  • User's network ID
  • User's data compliance completion status (Note: please allow 24 hours for processing after completion before sending this request)
  • Comparable departmental user with same access as needed for new user
  • User groups required

Request to Remove User Access

User access changes must be submitted by your department's designated OnBase contact. If you are a departmental contact and need to remove a user's access, please provide the following user information:

  • Department/Campus
  • Environment(s) required: Production and/or Stage 
  • User's network ID
  • Comparable departmental user with same access as needed for new user
  • User groups required

Configuration Change Request

To make changes to your document types, keywords, or existing structure please send the following information:

  • Department/Campus
  • Environment(s) where the change is required: Production and/or Stage
  • Changes required

New Departments Request

If you'd like a consultation to discuss how OnBase might benefit your department, please fill out the form on the home page or email the following information:

  • Department/Campus
  • A brief explanation of your business needs and interest in OnBase
  • Number of anticipated departmental users
  • Needs for sharing documents beyond your department 
  • Local IT Support Contact Person