Contact Us

Need Help with OnBase? Start with Knowledge Base (CAS login required)

You may send all support requests and inquiries to obreq@iu.edu. To expedite support, please send the information specified for the request types noted below.

Request to Add or Remove User Access

Please visit the Knowledge Base to learn how to add or remove user access. Please note: You must login to the Knowledge Base to see this Knowledge Base document.

Configuration Change Request

To make changes to your document types, keywords, or existing structure please send the following information:

  • Department/Campus
  • Environment(s) where the change is required: Production and/or Stage
  • Changes required

New Departments Request

If you'd like a consultation to discuss how OnBase might benefit your department, please fill out the form on the home page or email the following information:

  • Department/Campus
  • A brief explanation of your business needs and interest in OnBase
  • Number of anticipated departmental users
  • Needs for sharing documents beyond your department 
  • Local IT Support Contact Person