CrimsonCard phone and email support is available 24x7:
Phone: 317-274-0400
Email: crimsoncard@iu.edu
Vendors needing assistance may also call 317-274-0400 (option 2) during normal business hours or submit a Report an Issue form.
CRIMSONCARD ELIGIBILITY
All current IU students, faculty, and staff who have never had a CrimsonCard are eligible to receive the digital CrimsonCard at no cost.
Already have a physical CrimsonCard? You can switch to the digital version at any time. Please note your physical Crimsoncard will be deactivated once the digital version is set up.
Physical cards may be issued when digital access is not possible by submitting this form.
- New students participating in a university sanctioned orientation will receive instructions from their orientation leaders on how to set up their digital CrimsonCard.
Physical cards may be issued when digital access is not possible by submitting this form.
- New students not attending orientation can begin the process of receiving their digital CrimsonCard at no cost by uploading a valid photo and identity documentation starting 2 days after registering for classes.
Once approved, instruction on how to set up your digital CrimsonCard will be provided.
Physical cards may be issued when digital access is not possible by submitting this form.
- New employees can begin the process of receiving their digital CrimsonCard at no cost by uploading a valid photo and identity documentation once their information has been finalized in IU’s HR system.
Physical cards may be issued when digital access is not possible by submitting this form.
Faculty and employees of Indiana University with emeritus or retiree status are eligible to receive a digital CrimsonCard at no cost. Eligible individuals may use the photo currently on file—as long as it is valid and not expired—or upload a new one after their information has been updated in the university’s HR system.
Physical cards may be issued when digital access is not possible by submitting this form.
Visit the Purdue in Indianapolis CrimsonCard page for more information.
Affiliates are individuals who are not enrolled students or IU employees, but who require a CrimsonCard to access university services, systems, or facilities. The cost of an affiliate CrimsonCard is $35.
Affiliates are eligible for physical CrimsonCards only.
To request a card, the sponsoring IU department must complete and submit the Affiliate Card Request Form. This form can only be accessed and submitted by full-time IU employees.
Once submitted, the request will be reviewed. If approved, confirmation and next steps will be sent to the requestor, sponsor, and affiliate via email.
Note: Incomplete forms will not be accepted. The sponsoring department is responsible for ensuring all required information—including the affiliate’s full name—is accurately entered before submission.
Guest cards are available to individuals who would like to make purchases using a CrimsonCard, although restrictions apply to the usage of these cards.
Departments or individuals wanting to request guest cards can send an email to cardops@iu.edu.
CRIMSONCARD GENERAL INFORMATION
Below is a list of fees associated with CrimsonCard, CrimsonCash, and card-related services.
| Type of Fee | Amount |
| Initial student or employee card | No charge |
| Replacing an expired card | No charge |
| Name or employee department change | No charge |
| Initial affiliate card | $35 |
| Replacment of expiring affiliate card | $35 |
| Digital copy of ID photo | $5 |
| Replacement of a lost, stolen, or damaged physical CrimsonCard | $35 |
| Funds load-processing fee (credit card processing fee) | $2.50 per deposit |
| Refund/closed account fee | $25 |
| Dormant account fee | $15 per month or account balance, whichever is less |
| Returned check fee | $25 |
| Guest card | $5 |
| Photo badge card (no technology) | $5 |
Employees and affiliates can bill replacement costs to their department or organization. Simply complete an Expense Authorization Form, and you'll be notified when your submission is approved.
Collection Fees: In the event a CrimsonAccount has an outstanding balance for 30 days or more, the account may be sent to University Collections. Cardholder is responsible for any fees associated with University’s attempt to collect any outstanding balance.
Credit Card Chargeback Fees: University reserves the right to recover any chargeback fees assessed by the processor.
| Form | Available to |
| Digital CrimsonCard Report an Issue Form | Anyone experiencing problems with their digital crimsonCard |
| Digital CrimsonCard Opt-Out Form | Those eligible for a digital CrimsonCard but need a physical CrimsonCard. |
| Expense Authorization Form | Those needing to charge expenses to a departments |
| Merchant Application Form | Any retail location wanting to accept CrimsonCard as payment |
| Refund Request Form | Any cardholder requesting a refund of their CrimsonCash account. |
| Merchant - Report an Issue Form | For any CrimsonCard merchant experiencing an issue. |
A bursar term refers to the period during which students can charge expenses, such as a CrimsonCard deposit, to their bursar account for a specific semester. To bill a deposit to their bursar account, students must be enrolled in classes for the current bursar term.
| Semester | Bursar Term Begin Date | Bursar Term End Date |
| Summer 2025 | 3/20/2025 | 7/16/2025 |
| Fall 2025 | 7/17/2025 | 11/19/2025 |
| Spring 2026 | 11/20/2025 | 3/18/2026 |
CrimsonCard Support
In-person services are available at the Herman B Wells Library (W138) during the following hours:
Summer Hours
• Monday-Thursday: 8am-5pm
• Friday: 8am-4:30pm
• Saturday: Closed
• Sunday: Closed
The CrimsonCard office will be closed on the following holidays:
- Labor Day (Monday, September 1)
- Thanksgiving (Thursday-Friday, November 27-28)
- Christmas Break (Monday-Friday, December 22-26)
- New Year's Day (Thursday, January 1)
Summer Hours
• Monday-Thursday: 8am-5pm
• Friday: 8am-4:30pm
• Saturday: Closed
• Sunday: Closed
The CrimsonCard office will be closed on the following holidays:
- Labor Day (Monday, September 1)
- Thanksgiving (Thursday-Friday, November 27-28)
- Christmas Break (Monday-Friday, December 22-26)
- New Year's Day (Thursday, January 1)
In-person services are available at LC 1507 during the following hours:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
In-person services are available at Hayes Hall 109 during the following hours:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
In-person services are available at KA 127 (Library) during the following hours:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
In-person support is available at Marram Hall 101:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
In-person services are available at Administration Building (AI) 183 during the following hours:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
In-person services are available at University Center South 212 during the following hours:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
General CrimsonCard FAQ's
No, your initial CrimsonCard, whether digital or physical, is provided at no cost to new Indiana University employees and students.
You may only have one active CrimsonCard at a time—either physical or digital, not both.
If you set up your digital CrimsonCard on your device, you will not be eligible to receive a physical card.
If you obtain a physical CrimsonCard first and later switch to digital, your physical card will be deactivated once the digital version is set up.
There is no cost to set up, remove, or reinstall your digital CrimsonCard—it can be managed freely on your device. However, replacing a lost or damaged physical CrimsonCard costs $35.
You can set up your digital CrimsonCard from anywhere. Physical CrimsonCards can be obtained by current students or employees at any IU campus utilizing this form.
Accepted forms of payment include credit/debit card, Apple or Android pay and bursar billing for eligible students.
Affiliate CrimsonCard Questions
An affiliate is a person who needs a CrimsonCard to access campus facilities and/or services but is not a currently registered student or employee of Indiana University.
If you’re not sure of an individual’s status please contact us at crimsoncard@iu.edu.
An Indiana University department must request/sponsor a CrimsonCard on behalf of the affiliate by completing the Request an Affiliate Card form.
Please note: Affiliate's are only eligible for a physical CrimsonCard and cannot receive a digital CrimsonCard.
Affiliate's are only eligible for a physical CrimsonCard and cannot receive a digital CrimsonCard.
An affiliate card costs $35 and can be paid through internal university billing or paid for by the affiliate using a debit/credit card.
A separate request must be submitted for each individual in need of an affiliate card. If generic access cards are needed, please contact CrimsonCard at cardops@iu.edu.
Yes, as long as they are sponsored by a full time University employee and their affiliate request has been approved.
A malfunctioning or defective card issued within the last calendar year can be brought to the office and exchanged at no cost.
Email verification or a new affiliate form may be requested for cards older than one year.
A new affiliate request must be submitted to replace a lost card. Use the optional notes field to let the office know the card is a replacement.
The affiliate request form can only be accessed by full time Indiana University employees via IU login.
Part time employees, students, and other affiliates will not be able to view or complete the form. If you are attempting to submit an affiliate request but are unable to access the form please contact CrimsonCard at cardops@iu.edu