As more IU business units adopt IU CRM, we have seen an increasing demand for minor platform modifications. In order to accommodate these functional change requests, we have established a parallel process for ad hoc and small-scale enhancement requests using agile approaches. This helps us provide sustainable system improvements and avoid functional stagnation.
This process augments the current larger-scoped projects but does not replace or detract from it. We have found it is imperative to incorporate cross-pillar input to allow for global prioritization that maximizes the enterprise value added by each effort.