UniCom

IU's UniCom (unified communications) brings together voice, video, and data in a unified system, providing instant messaging (IM), email, desktop and file sharing, and -- with the right equipment -- audio/video conferencing and telephone.

Additional resources

Quick start guides and videos

UniCom (unified communications)

The following is a small selection of content. For more, search the full Knowledge Base.

On this page:

Basics
Software and equipment
Options
Common tasks
Advanced features

Basics

About UniCom at IU
Get started with UniCom/Lync/Skype for Business
For UniCom, what is my sign-in address?

Software and equipment

About Skype for Business at IU
About Microsoft Lync
Mobile clients to use with UniCom
About office telephone equipment at IU
Guide to Polycom CX600 phones

Options

IU UniCom feature comparison

Common tasks

Make a phone call using UniCom Skype for Business/Lync
Using Skype for Business/Lync, how do I share my desktop?
Hold a conference call or online meeting using Skype for Business/Lync
Access your voice mail in UniCom Enterprise Voice
In UniCom Enterprise Voice, how do I record a greeting?

Advanced features

In UniCom Enterprise Voice, how do I configure team calling?

Difficulties accessing Microsoft Office 2013 applications via IUanyWare
Difficulties accessing IU Video Bridge
Exchange, Active Directory Services, Enterprise Certificate Authority, and UniCom maintenance scheduled
Pearson MyLab and Mastering maintenance scheduled
Salesforce CRM and Salesforce Marketing Cloud maintenance scheduled

IUware

Support

Knowledge Base: visit kb.iu.edu
Live Chat: visit ithelplive.iu.edu
Phone: call (812) 855-6789
Email: email ithelp@iu.edu
Walk-in: Wells Library Learning Commons, Indiana Memorial Union M089