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UITS help and support

If you need assistance with technology at any IU campus, UITS is here to help. Visit your walk-in campus Support Center or get support via chat, phone, or email.
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Common IT questions

The most frequently asked questions about IT at IU.

  • For your personal IU Username, use this Reset tool.
  • For Guest Accounts, use this Reset tool.
  • For Group or Affiliate Accounts, only the account owner or sponsor may reset the passphrase.
See also: Reset your IU passphrase

See also: Help for Two-Step Login (Duo)

  • Students, staff, and faculty use IU Exchange accounts.
  • Configure your email on clients for Exchange.
See also: Accounts & email

See also: About Canvas at IU

See also: Wi-Fi & Networks

See also: Register your gaming console or media device at IU

  • Students have two choices: Google at IU My Drive and Microsoft OneDrive at IU. Compare them.
  • Faculty and staff who work with institutional data have additional options.

  • Students, faculty, and staff can access IU-licensed software like Adobe and Microsoft at no extra cost.

Need additional help?

Contact the UITS Support Center via chat or find walk-in hours, phone, and email for your campus.
Contact your campus IT Support Center
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New to IT at IU?

Are you new to the information technology environment at IU? Check out Getting Started info for students, faculty, and staff.

If you're new to technology at IU
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Microsoft 365

Learn more about collaboration and creativity tools available in Microsoft 365 at IU.

About Microsoft 365 at IU


CrimsonCard is the official photo ID card for all Indiana University campuses.
  • CrimsonCard is available to IU students, faculty, and staff.

  • CrimsonCard gives you access to every card-based university service in one convenient, secure package.

  • Interested in partnering with CrimsonCard to advertise your goods and services to over 200,000 cardholders statewide? Two opportunities exist and businesses can participate in one or both.

Additional IT help topics

  • AskIU

    Get answers to your IU questions. AskIU covers all IU campuses.

  • Assistive technology services at IU

    Full suite of services for students with disabilities.

  • Contact Centers

    Faculty and staff telephone numbers, building addresses, after-hours telephone and cable repair, and more.

  • IT Community Partnerships

    Operational leadership for developing, strengthening, and nurturing partnerships and collaboration among UITS and IU schools and units.

  • Research computing help

    Support for IU research supercomputers, software, and services.

  • Student Technology Centers

    Find out when consultants are available at IUB and IUPUI computing labs.

  • Tier 2 Support

    Advanced desktop, server, mobility, and email support for the IT Professional community at IU as well as support for IU central systems.

Find the help you need