The most frequently asked questions about IT at IU.
Status.IU
Common IT questions
- For your personal IU Username, use this Reset tool.
- For Guest Accounts, use this Reset tool.
- For Group or Affiliate Accounts, only the account owner or sponsor may reset the passphrase.
- If your old Duo number is gone, or it is lost/broken, please call the Support Center.
- If you have a new phone with the same phone number for Duo and Duo Push fails, add your new device to Duo by using the "Call/Text" options.
- Students, staff, and faculty use IU Exchange accounts.
- Configure your email on clients for Exchange.
- If you're getting a "Stale Request" or other loading error, switch to Firefox or Chrome browsers and clear your browser’s cache.
- Search Instructure Support for an array of topics: Students. Instructors.
- Students, staff, and faculty should connect to eduroam. Having trouble? Use the Eduroam Network Setup Tool.
- Guests on IU campuses should connect to the IU Guest Wi-Fi.
- Wireless devices must connect to IU PublicNet and be registered to function.
- Wired devices must be registered. Based on your residence hall, you must use either commercial or IU-proprietary Ethernet cables.
- Students have two choices: Google at IU My Drive and Microsoft OneDrive at IU. Compare them.
- Faculty and staff who work with institutional data have additional options.
- Students, faculty, and staff can access IU-licensed software like Adobe and Microsoft at no extra cost.
Need additional help?
Contact the UITS Support Center via chat or find in-person hours, phone, and email for your campus.
New to IT at IU?
Are you new to the information technology environment at IU? Check out Getting Started info for students, faculty, and staff.
Microsoft 365
Learn more about collaboration and creativity tools available in Microsoft 365 at IU.
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Additional IT help topics
AskIU
Get answers to your IU questions. AskIU covers all IU campuses.
Assistive technology services at IU
Full suite of services for students with disabilities.
Contact Centers
Faculty and staff telephone numbers, building addresses, after-hours telephone and cable repair, and more.
IT Community Partnerships
Operational leadership for developing, strengthening, and nurturing partnerships and collaboration among UITS and IU schools and units.
Research computing help
Support for IU research supercomputers, software, and services.
Student Technology Centers
Find out when consultants are available at IU Bloomington and IU Indianapolis computing labs.
Tier 2 Support
Advanced desktop, server, mobility, and email support for the IT Professional community at IU as well as support for IU central systems.
Find the help you need
Get more information on the Knowledge Base
Search for information about any UITS service on the Knowledge Base.
Visit One.IU.edu
Looking for an easy way to access IU apps and accounts? Search One.IU.edu.