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Getting Started

Staff

If you are a new staff member at IU or you’d like a reminder regarding the IT services and support available to you, we have collected the tools, resources, and information you need to know.
A woman seated at a desk while working on a desktop computer

Get help

Knowledge Base: kb.iu.edu
Live Chat: ithelplive.iu.edu
Phone: Contact your campus Support Center
Email: ithelp@iu.edu

Get connected

  • Computing accounts

    Use the Account Management Service to create and manage their computing accounts and passphrases.

  • Microsoft Exchange

    Set up your IU email on your computer and mobile device.

  • One.IU

    Take care of administrative tasks and access university services.

  • Wi-Fi

    The secure wireless network for all of IU is eduroam.

Find the resources you need

  • AT&T discount

    Learn about AT&T's IU discount.

  • Computer and software savings

    As an IU staff member, you get perks like exclusive deals on computers and accessories. You can also find great software titles for no cost like Adobe Creative Cloud and Microsoft Office. Use IUanyWare to stream or IUware to download.

  • CrimsonCard

    CrimsonCard provides access to essential university services, like printing, libraries, and secure entry to campus buildings. You can also deposit funds on your CrimsonCard and use it as payment on campus and at participating local retailers.

  • Printing

    Print from anywhere, to anywhere. Send your project to print from your computer, cell phone, or tablet, then pick it up from any printer on campus with a swipe of your CrimsonCard.

Security

  • Duo Mobile app

    Set up Two-Step Login for your mobile devices.

  • IU Notify emergency alerts

    IU Notify will alert you in the event of a campus emergency. Set up how you receive notifications via call, text, or email, or in any combination.

  • Protect your mobile device

    Use a passcode on your mobile device, set it to lock after inactivity, watch out for phishing, and report any suspicious email. The IU Security Center has tools to keep your accounts safe.

Training

Build your tech skills with online courses, webinars, special events, and discounted training from leading vendors with UITS IT Training.

Support

The UITS Support Center (phone, email, and ITHelpLive chat) and the IU Knowledge Base—are available 24/7. Campuses also offer in-person support. Check current locations and hours.


Contact AskIU whenever you need directions to campus locations, information about a sporting or artistic event, or an answer to a general question about any IU campus.

Find the help you need