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Getting Started

Collaborators

If you are new to collaborating with someone at IU or you’d like a reminder regarding the IT services and support available to you, we have collected the tools, resources, and information you need to know.
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Get help

Knowledge Base: kb.iu.edu
Live Chat: ithelplive.iu.edu
Phone: Contact your campus Support Center
Email: ithelp@iu.edu

Get connected

  • Computing accounts

    Use the Account Management Service to create and manage their computing accounts and passphrases.

  • Microsoft Exchange

    Set up your IU email on your computer and mobile device.

  • One.IU

    Take care of administrative tasks and access university services.

  • Wi-Fi

    The secure wireless network for all of IU is eduroam.

Technology for research

UITS Research Technologies offers the tools, services, and support to help you bring your research, scholarly endeavors, and creative activities to life. Learn more about technology for research.

Security

  • Duo Mobile app

    Set up Two-Step Login for your mobile devices.

  • IU Notify emergency alerts

    IU Notify will alert you in the event of a campus emergency. Set up how you receive notifications via call, text, or email, or in any combination.

  • Protect your mobile device

    Use a passcode on your mobile device, set it to lock after inactivity, watch out for phishing, and report any suspicious email. The IU Security Center has tools to keep your accounts safe.

Support

The UITS Support Center (phone, email, and ITHelpLive chat) and the IU Knowledge Base—are available 24/7. Campuses also offer in-person support. Check current locations and hours.

Contact AskIU whenever you need directions to campus locations, information about a sporting or artistic event, or an answer to a general question about any IU campus.

Find the help you need