Effectively managing and supporting IT endpoints (computers and devices) is a strategic priority for the university as it continually seeks to harden its cyberthreat surface area. The Enterprise IT Support division provides concierge-style IT support and endpoint management, enabling teaching, research, and service, for thousands of faculty and staff across the institution.
Serving Indiana University and beyond
Leadership
Patrick Phillips
Associate Vice President, Enterprise IT Support
Patrick Phillips is responsible for onsite IT support and endpoint device management on the Bloomington and Indianapolis campuses and the academic health centers around the state. This includes more than 100,000 computers and devices used by IU faculty and staff.
Units within Enterprise IT Support
Academic Technology Support
Led by Elizabeth Harris
Provides highly personalized IT support to all schools and units with academic programs in Bloomington and Indianapolis.
Enterprise Support Services
Led by Momi Ford, Assistant Vice President, Enterprise Support Services
Provides front-line and tier 2 support, from working on endpoint management services to web hosting, training, and more.
Health Technology Services
Led by Shannon McDaniel
Delivers a wide range of IT support and services for physicians, researchers, health care teams, faculty members, and IU health sciences staff.
Regional Campus IT Support
Led by Nick Ray, Assistant Vice President, Regional Campus and Health Technology Support
Supports the unique IT needs of students, faculty, and staff at IU East, IU Northwest, IU Kokomo, IU South Bend, IU Southeast, and IU Columbus.
University Administration Technology Support
Led by Brandon Cavaness
Provides onsite, concierge style IT support to administrative and auxiliary units across Bloomington and Indianapolis.
Get to know CTS
Learn more about the services and initiatives that make up Client Technology Support at IU.
Health Technology Services
Find an overview of IT services for IU Health Sciences staff, faculty, and students.
UA Technology Support (formerly TechSelect)
Get more information on UA Technology Support (formerly TechSelect)