Effectively managing and supporting IT endpoints (computers and devices) is a strategic priority for the university as it continually seeks to harden its cyberthreat surface area. The Enterprise IT Support division provides concierge-style IT support and endpoint management, enabling teaching, research, and service, for thousands of faculty and staff across the institution.
Serving Indiana University and beyond
Leadership
Patrick Phillips
Associate Vice President, Enterprise IT Support
Patrick Phillips is responsible for onsite IT support and endpoint device management on the Bloomington and Indianapolis campuses and the academic health centers around the state. This includes more than 100,000 computers and devices used by IU faculty and staff.
Units within Enterprise IT Support
Anchored Support
Led by Jamey Brooks, Director of Anchored Technology Support
Brooks leads Anchored Support, overseeing front-line IT services that provide triage, resolution, and personalized assistance to IU faculty, staff, and students. His team ensures fast, effective support across all channels, leveraging automation, analytics, and customer-centric strategies to drive continuous improvement.
Academic Technology Support
Led by Elizabeth Harris, Director of Academic Technology Support
Harris leads Academic Technology Support, managing embedded IT teams across schools and academic units. Her leadership ensures faculty and students receive proactive, in-person support tailored to the unique needs of each academic environment, with a focus on teaching, learning, and research technology.
Administrative and Auxiliary Technology Support
Led by Brandon Cavaness, Director of Administrative and Auxiliary Technology Support
Cavaness directs IT support for University Administration and Auxiliary Services, including Athletics, Student Life, Enrollment Services, and more. With a strong focus on reliability and alignment with business operations, Brandon’s team delivers secure, responsive technology solutions across high-impact administrative and auxiliary environments.
Regional Campus and Health Technology Support
Led by Nick Ray, Assistant Vice President of Regional Campus and Health Technology Support
Ray oversees comprehensive IT support for Indiana University’s regional campuses and health sciences. With a focus on consistency and local engagement, he leads teams that deliver scalable, secure, and personalized support for both academic and clinical users across IU’s statewide footprint.
Support Infrastructure
Led by Jacob Farmer, Director of Support Infrastructure
Farmer directs Support Infrastructure, encompassing device lifecycle, endpoint management, service management technologies, and automation platforms. His team enables enterprise-wide efficiency, standardization, and scalability, powering modern support experiences for IU’s diverse user base.
Get to know CTS
Learn more about the services and initiatives that make up Client Technology Support at IU.
Health Technology Services
Find an overview of IT services for IU Health Sciences staff, faculty, and students.
UA Technology Support (formerly TechSelect)
Get more information on UA Technology Support (formerly TechSelect)