UITS User Survey

Brief guide to understanding the data

The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 14,156 randomly selected people at Indiana University Bloomington (864 Faculty, 1,515 Staff, 8,530 Undergraduate students, and 3,247 Graduate students).

Please note that respondents who reported that they did not use UITS systems or services (see Question 1) were not asked any additional questions and were removed from the results presented here.

The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 being the most favorable rating). Responses to open-ended questions are not presented here. The results include: 

• the average opinion score (generally labeled “Average (mean)”)
• the percentage of people who were satisfied or neither satisfied or dissatisfied with the service, who rated it as important or neutral, or who rated it as easy or neutral in terms of ease of use (rated as a 3 or higher, labeled “Satisfaction Rate,” “Importance Rate,” or “Ease of Use Rate” respectively)
• the percentage of people who find a service at least slightly helpful (rated as a 2 or higher, labeled “Helpfulness Rate”)
• the percentage of people who agreed or neither agreed nor disagreed with a statement (rated as a 3 or higher, labeled “Agreement Rate”)
• the number of people who used the service (the number of people who expressed an opinion about it by selecting one of the rating categories, labeled “n”)

For the average opinion and the satisfaction/importance/ease of use/helpfulness/agreement scores, confidence intervals are provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level. Average opinion and satisfaction/importance/ease of use/helpfulness/agreement scores and their associated confidence intervals are not reported if they are based on fewer than 25 respondents. For categorical response questions that do not involve ratings such as whether the student lives in University housing or preferred method(s) of communications from UITS, data are not reported for the full question if they are based on fewer than 25 respondents and data are not reported for a particular category if at least one (1) but fewer than five (5) respondents selected the category. Data that are not reported are indicated by “N/A”. “Not Applicable/Do Not Use” responses were removed prior to the calculation of estimates. Missing data were excluded from estimates as well.

This summary includes data from 2,227 people who participated in the survey (213 Faculty, 601 Staff, 893 Undergraduate students, 520 Graduate students). Results were weighted to reflect the total counts of faculty, staff, undergraduate students, and graduate students at IUB in the fall of 2023. This helps to correct for overrepresentation of some subpopulations (for example, staff) and underrepresentation of others (for example, students) among those who chose to respond to the survey by bringing their representation in line with the total counts in the overall IUB population. Sampling error estimates account for weighting of the data.

It is important to note that some services are only used by specific subpopulations, so questions were only asked to those groups. Subpopulations of users are indicated by FAC for faculty, STF for staff, GRD for graduate students, and UND for undergraduate students. There were also questions only asked to students living on campus and those have been noted appropriately. Additionally, there were questions specific to campus subpopulations. These are indicated by IUB for the Indiana University Bloomington campus and IUPUI for the Indiana University-Purdue University Indianapolis campus.

1. Overall, how important are UITS systems and services to your work and/or study? [ALL]

2. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]

3. Do you live in University housing? [UND, GRD]

4. Which of the following personally owned devices do you use to access UITS  resources? (Select all that apply.) [ALL]

5. Please indicate which of the following platforms you regularly use to access UITS  services. (Select all that apply.) [ALL]

6. Approximately how old is your primary computing device (e.g., your laptop or desktop) which you use for completing work? [ALL]

7. Please rate the degree to which your primary computing device meets your needs. [ALL]

8. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]

9. How do you prefer to receive communications from UITS? (Select all that apply.) [ALL]

10. How satisfied are you with communications you receive from UITS? [ALL]

11. Please indicate your overall satisfaction with the following general services UITS offers to all students, faculty, and staff. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

12. UITS provides a wide range of IT support resources and services for IU faculty, staff, and students. If you have used or received support from any of the following sources in the past year, please indicate your satisfaction with the quality of these services by selecting the appropriate response. If you have no basis for rating the quality of these services, please select “Not applicable/Do not use.” [ALL]

13. Overall, how satisfied are you with the UITS support services available at your campus? [ALL]

14. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

Reliability of resources and services in the Student Technology Centers (open and instructional labs):

Availability of resources and services in the Student Technology Centers (open and instructional labs):

15. How often do you visit the Student Technology Centers for the following reasons? [UND, GRD]

Overall, how satisfied are you with the space design of the open study spaces and/or technology lounges in the Student Technology Centers? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [UND, GRD]

16. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom.

Overall, how satisfied are you with the quality of these services? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [FAC]

17. UITS provides several services for video communications and Web collaboration. If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

18. Overall, how satisfied are you with the the design of classroom learning spaces? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [FAC, UND, GRD]

17. UITS provides digital learning resources and services in support of student learning. If you use such resources and services, please indicate your satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

18. UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [ALL]

19. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

20. In general, how satisfied are you with the information provided by UITS about security threats that might affect your use of technology on the IU network? [FAC, STF]

21. To what extent do you agree with the following statements?

22. UITS supports access to and the use of various web services and tools. If you use these services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

23. UITS provides wired and wireless network access via IU Secure. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”