UITS User Survey

This text file includes responses to the following question of the UITS survey:

If you have any comments about UITS services, including recommendations for additional services or support resources, as well as any complaints, critiques, or compliments that you would like to share, please enter them below.
The responses are listed by respondent case number. Case numbers, in which the respondent did not leave any text, are not included.

Identifying references have been removed from this document and replaced with “[IRD]”. Responses are grouped by sample: Faculty, Staff, Undergraduate students, and Graduate students.

Faculty responses:

Please stop forcing Microsoft TEAMS on everyone. It does not work!

The various dashboards need to be combined under one roof - we cannot have DSS have one set of tableaux and IU Online have another. Also, there must be a better way of organizing the available dashboards in a manner that we can actually find things. (Finally, accessing a tableau by clicking on some graphic is highly unintuitive, but this is just a minor point).

I am hoping that services at IU eText will improve, now that [IRD] is gone.
I do not like the switch of the phone system. I have difficulty answering calls. If I am not using the computer at the time, the call does not come through. Most of the time I do not have a headset on, so I have missed calls as I struggled to put on the headset and to navigate the mouse to answer the call. I want a handset.
People cannot connect to wifi in most parking lots, but in buildings.
When office phones were removed and we were told to switch to Teams, the appropriate training information was not provided. I asked for it and found it to be lacking. It seems like messages are sent out but do not apply to everyone. The information should be customized by campus when there are differences that apply.
I would like to see more assistance with other technologies that are not common on the campus. Example: Nursing Simulators and Nursing VR.
On campus CTL could use an infusion of creativity and outreach. Currently it offers tutorials/webinars/etc. about various tech tools, helps faculty get courses QM certified, and assists with Canvas. But the "teaching and learning" part of CTL seems to be on the back burner. We just don't really talk about innovative teaching, especially not in face-to-face classes.
As Adjunct Faculty I spend far more time maintaining my access, meeting IT requirements, and building/publishing of semester canvas class pages than I do teaching or using the products.
Complaint: Why do we need to ask to have a course in Canvas to be MyOpenMath ready? In other universities where I have worked, that is not the case. It does not make any sense; it adds unnecessary friction.
Overall, I have adapted to Canvas and appreciate its tools. But there are still SO many clicks and jumps to make when making even simple date-changes. I wish there was a way to make one change across many assignments or Pages.

I have had trouble with Zoom this year. Something changed and all of a sudden I was not recording the gallery view of my zoom meetings; it only got me, or the screen-share, NOT me when doing PPTs. I had multiple meetings with my CFD to help correct.
I wish Kaltura was not so slow in uploading files I send! A 20 minute audio I send from my phone can take close to an hour to translate into a Kaltura file.
My IT office at IUE is great. I can get people by phone to help almost all the time. When I send an email, though, I do not get the help as readily. Not sure of why that is.

I do not use the phone in my office anymore. I don’t call on it or answer it. I can’t put headphones on when it rings it takes too long. I can’t answer without head phones because I don’t know if the call is confidential. I give out my personal cell number.

Staff responses:

Having an actual hand set, as needed in our office, it is hard to hear the person on the other end of the line. any voice mails that are left are garbled as well. not a big fan of teams as it is hard to navigate and find people. i would like to see something like skype for business back as well as a better phone system that works with a handset.
1. Our IT group here at East are responsive and helpful every time. No matter who I'm interacting with - the ones out front and the ones behind the scenes.
2. I like AdRx but have been generally disappointed with Degree Maps and AARs. Mainly because they really don't work well for transfer students or students with lots of dual credit. If IU had found a way to improve the way AARs look and work, they could have been very useful. From what I hear, we're hopeful that Stellic will address these concerns. But I'm bummed that AdRx will probably be the baby thrown out with the bath water.
3. I HATE that I don't have an actual desk phone anymore. A headset is not an equivalent replacement and I have not found Teams to be reliable. The frequency with which I need to check and reset my settings to make my headset work is frustrating. Callers sometimes say that it sounds like I'm talking in a tin can, no matter how I adjust the settings. But if I remove the headset and use the desktop mic, it has to be set very loud for them to hear me and then our conversations are no longer private. Teams sometimes notifies me that a call is incoming but then it won't allow me to answer it. I actually really like Teams for the most part. But the phone/headset piece is deficient.
Our IT department at IU East is very helpful and do a tremendous job!
I have found Microsoft Teams to be a bit difficult to maneuver regarding understanding storage of information, how to access team meetings, and where things are filed for various offices and committees. I like (and understand) OneDrive and wish we could just stick to one main system for storage purposes. As a staff member who sometimes makes up to 60 calls per week, it was a cumbersome transition when our physical phone units were phased out at East, and we had to quickly rely on Teams for calls. There was little direction on how to use Teams, and several of my colleagues and I were annoyed and confused by this. I do hope that our campus can continue using Zoom and not
solely rely on Teams for online meetings.

Undergraduate responses:

I appreciate the hard work coming from our UITS individuals. Thank you!
Our onsite IT team is absolutely amazing! [IRD] and [IRD] are knowledgeable and helpful. They never make us feel stupid even if we've done something stupid.

Some of the online services, however, are hard to navigate. I can never find anything useful on Knowledge Base. It seems like there's a certain way to search on KB and I don't know what it is, but it's not by any keyword I'm trying to use.

It's the same with Kaltura. I've tried finding tutorials and past webinars on there and I can never find what I'm looking for. There's so much information, but unless you know where it is and how to find it, you can't find it..
The main WiFi never lets me sign on.
Overall I'm satisfied with it.
Some days the Wi-Fi cuts out and that can be aggravating and hindering, not enough extra computer chargers on hand. Other than that, all other services provided work fairly well.
Get rid of canvas use bright space. Canvas does not provide a consistent layout for classes and instructors using canvas are providing the bare minimum information to students, making the layout of the courses horrible.
Zoom is also horrible, I would suggest bongo as a much better alternative and is much easier on both students and instructors.
The wifi has been very slow recently, but, overall, has been semi-unreliable over my last four years on campus. Sometimes it works really well, and other times it is so slow that I can't get anything to load. I have no problems with this on the desktops in the computer labs, but on my personal computer and my phone, I sometimes have issues.
I really don’t use tech support or anything super often, I grew up using and learning technology so I can typically fix issues myself or my dad can help me fix it.
I work on an iPad and not all apps are compatible. Sometimes it is hard for me to get assignments done and to look for things. I wish I would have known this before I purchased it for school.
The wifi has been rather week or non existent at times in the last few months, which is frustrating when i have work to do.
When I had issues with my IU email as a transfer student, someone on campus in IT helped resolve the problem quickly despite I hadn't made an appointment. They made me feel cared for since IU East campus was new to me and it made me feel like I had support when I need it.
I have trouble connecting at times on campus.


I have tried to get my Crimson card fixed 2 times now to allow me to scan into the gym and it still does not work.
I have no idea about computers, so I really have no idea how to answer these questions accurately. I just use the computer to try and pass my classes and learn what I can. But, I like the online math program. I just hate computers, calculators and other forms of AI. I like to think, learn and calculate for
myself. I understand forms of AI are important, but they are not for me. Thank you.