UITS User Survey

This text file includes responses to the following question of the UITS survey:

If you have any comments about UITS services, including recommendations for additional services or support resources, as well as any complaints, critiques, or compliments that you would like to share, please enter them below.
The responses are listed by respondent case number. Case numbers, in which the respondent did not leave any text, are not included.

Identifying references have been removed from this document and replaced with “[IRD]”. Responses are grouped by sample: Faculty, Staff, Undergraduate students, and Graduate students.

Faculty responses:

I've really appreciated the help I've received so far during my time at IUN. Thank you!
The IT staff is professional, patient, and highly skilled. Thank you for your support!
No comment.
I really appreciate the UITS staff and their willingness to assist in person or over the phone. I do not like when calls route to Bloomington and the person is clueless to resolving an IUN issue. I do not enjoy putting in a ticket, I prefer to speak to someone at the HELP desk for quicker assistance.

Complaint - I did not like the way the removal of the phones from the offices was handled and think more communication about the process should have been available or explained.
In general, I am quite satisfied with UITS services. The two-step verification (DUO) system is sometimes annoying. If a person is logged in to the One.IU portal, no additional log-ins are supposed to be required. Nevertheless, occasionally, the two-step verification process must be performed (again)
when using systems, such as Canvas, Zoom, and SIS.

Staff responses:

Always have trouble finding the Support Form in Buy.IU.
The Microsoft Teams phone sucks. More cords on the desk, headset gives me a headache because it doesn't fit my head correctly, often miss the call by the tie I can get to the headset, then click the icon. Can't hear the phone ringing if I am listening to something else.

The IT staff at Northwest Campus is the best!!!! Always helpful and timely and never gives up until your issue/problem is resolved.
I have loved working with our IT staff on the NW campus. They were personable, knowledgeable, and made sure that you understood whatever they were talking about. Since the university alignment was done and we no longer have a local web team, I really don't like it. I liked being able to call and get someone on the phone that can help me right away rather than sending an email requesting help. As staff, sending an email doesn't help me with an immediate problem. From the perspective of a student (as I am also taking classes), having to email the help desk means that I have to wait until someone has a chance to respond, which is 1) inconvenient and 2) does not give me the personal assistance that having a web team on campus gives.
UITS at IU Northwest keep up they great work.
I appreciate our IT team at IUN for all of their help! They are always very willing to aid when technical issues arise.
I think the resources and cadence of messaging is perfect. I'm a big fan of the way UITS is run/managed across greater IU. As someone who works in the WCMS daily, it's nice to have reliable assistance nearby.


It would be nice if the UITS team took into consideration that if you are asking for help that they do not send a do it yourself tutorial. That they actually come and help.
They are always willing to help.

Undergraduate responses:

Since coming back to university I have been going to class all online. While I am a philistine with any technology I have been able to do my school work with relative ease. However, the times I have needed help with issues related to my online class I have reached out to the IUN tech support center. They were very helpful and very prompt with answers to my rather foolish questions.
It would be nice if they’re was Wi-Fi in between buildings.
I think that overall, the UITS os very helpful for students on and off campus.
The services are really helpful to have and I have not really had major issues.
They are good with helping out when you have a problem and they take they time to help you fix what’s going on.
UITS Services are very helpful in completing my courses to achieve my degree. I can count on them when I have a problem or when I just need extra advice.
I am overall very satisfied with technology at IU.
Duo security only works when I have my apple device. Makes logging in impossible without it.
none!
The wifi sometimes doesn’t work.
The only thing I am unsatisfied with is that all our online courses don’t come with the online textbook. It is frustrating to have to find and order a textbook for an online class.