UITS User Survey

UITS at Indiana University contracts with the IU Center for Survey Research (CSR) to conduct a biennial survey aimed at assessing current usage, awareness, and levels of satisfaction with UITS services.

Population and Sample:

The target population for the 2023 UITS User Survey is all current IUN faculty, staff, undergraduate, and graduate students. A random sample of 25% of each subpopulation was drawn from IU administrative databases. The university databases should be highly accurate and complete in providing coverage of the target population. The 2023 UITS User Survey was administered as a web survey and distributed via email invitation on October 11, 2023 to 850 randomly selected people at IU Northwest (80 Faculty, 47 Staff, 671 Undergraduate students, 52 Graduate students).

Questionnaire and Data Collection:

The survey questions were developed by UITS. They ask about usage of email, devices, and services, as well as satisfaction with various tools and services available to the campus. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). Most questions include an “N/A” or “Do not use” response option. The survey was programmed in Qualtrics and thoroughly tested by CSR and UITS staff. The survey was administered in English only.

The field period for the 2023 UITS User Survey was October 11, 2023 through December 5, 2023. An invitation and five reminders were sent by email to maximize participation. As an incentive for participation, survey participants were entered into a drawing for one of thirty $50 Amazon gift cards (drawn from participants at all IU campuses). 

Final Dispositions and Response Rates:

Table 1 below indicates the population and sample size (the number of surveys originally sent out to the randomly selected individuals), the number of actual responses, and the percentage of responses received by subpopulation. Population sizes were obtained from University Institutional Research and Reporting. A questionnaire was categorized as a respondent if at least three questions were answered.

Final dispositions for all cases were classified according to The American Association for Public Opinion Research. 2023 Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys. 10th edition. Table 2 itemizes final dispositions and the AAPOR Response Rate, RR2.

AAPOR Response Rate 2 is calculated using the following formula:

(𝐼𝐼 + 𝑃𝑃)

𝑅𝑅𝑅𝑅2 = (𝐼𝐼 + 𝑃𝑃) + (𝑅𝑅 + 𝑁𝑁𝑁𝑁 + 𝑂𝑂) + (𝑈𝑈𝑈𝑈 + 𝑈𝑈𝑂𝑂)

Weights:

Results were weighted to reflect the total counts of employees (Faculty and Staff, combined) and students (Undergraduate and Graduate students, combined) at IUN in the fall of 2023 (shown in Table 1). This helps to correct for overrepresentation of some subpopulations (for example, staff) and underrepresentation of others (for example, graduate students) among those who chose to respond to the survey by bringing their representation in line with the total counts in the overall IUN population. More specifically, the weights were defined as the number in the population divided by the number of respondents for each subpopulation (faculty + staff, etc.). For example, for faculty and staff respondents, their weight was (320+188)/(18+23)=12.4.

All estimates were weighted. Sampling error estimates account for weighting of the data.

For additional information or questions about administration of the survey, please contact csr@indiana.edu.