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Technology Services
IT Education & Community Support

IT Community Partnerships

IT Community Partnerships (ITCP) works closely with IT professionals and their respective IT units, building relationships between UITS service and support providers and the schools, departments, and campuses that IT pros serve.
IT Pros working together on laptops attending a training session

ITCP service offerings

ITCP disseminates information about enterprise services and support, policy, best practices, and security. ITCP is focused on analytics that lead to better enterprise service delivery, increased usage of enterprise services and support, information security, and predictive/targeted models for IT-driven, institutional change.

Engagement and communications for IT Pros

ITCP supports IT professionals at Indiana University through timely communications of important IT information, opportunities to connect with the IT community, and data resources to aid in decision-making for their unit or service.
 

Registered and authorized IT Pros at IU receive regular email communications from service owners and the ITCP team on important topics such as technology updates and upgrades, outages, and security bulletins, as well as upcoming training opportunities. To view an archive of communications, please check the ITCP Blog.

ITCP collaborates with UITS service owners and university departments to inform IT Pros about the ever-changing technology environment at Indiana University. These live-streamed events keep IT Pros updated about new technology, upgrades, changes, and removal of legacy products.

Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.  

Coffee hours are informal events for IT Pros hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow IT Pros a chance to ask questions and discuss a topic without a formal presentation.  

If you are an IT support unit that would like to host or request an infoshare or coffee hour, please use this request form. 

ITCP strives to build community with IT units across IU. Our goal is to learn about the daily operations of each team to provide resources and increase efficiency. The ITCP team identifies similar backgrounds, interests, and experience among the IT Pros to make connections with comparable units for collaboration. We support team projects, serve as advocates, celebrate department successes, and help resolve challenges. Through annual outreach meetings, ITCP listens to the needs of the IT Pros and works to empower them to be the best IT Pros possible.  
 
If you are an IU IT Pro support unit and would like to meet with the ITCP team, please contact us.

ITCP collaborates with third-party vendors like Apple and Dell to host information sessions for UITS service owners, university departments, and IT Pros. In these sessions, vendor representatives highlight upcoming product releases, share information that can help IU's IT community better support their products, and demonstrate new product features that will enhance the university’s mission of education and research.  

Service owner offerings

IT Community Partnerships is available to assist UITS service owners. The team can help with communicating changes to the IT Pro community, as well as engage with teams as they plan a service migration or large-scale project.
 

Service owners collaborate with the ITCP team to craft email communications that are sent to specific mailing lists at Indiana University. These mailing lists inform the proper audience(s) about university-wide UITS services. Through continuous, timely dialogue, IT Pros are made aware of important information that will ensure the success of technology at IU. To view an archive of communications, please check the ITCP Blog.

If you are an IT service owner and would like ITCP to send a mailing on your behalf, please review the following requirements and standards, then contact us at itcp@iu.edu.

Requirements and standards  

  • Timeline  
  • Subject  
  • Body  
  • Team  
  • Contact information  

If you would like to host an impact list related to your service migration or service change, we have different options available. We can:

  • Host documents and spreadsheets in specific Teams folders that are only viewable by IT Pros.
  • Host data in Tableau dashboards viewable only by IT Pros associated with specific accounts.
  • Provide different levels of storage based on IU data classification.

ITCP collaborates with UITS service owners and university departments to inform IT Pros about the ever-changing technology environment at Indiana University. These live-streamed events keep IT Pros updated about new technology, upgrades, changes, and removal of legacy products.  
 
Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.  
 
Coffee hours are informal events for IT Pros hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow IT Pros a chance to ask questions and discuss a topic without a formal presentation.  

If you are an IT service owner who would like to host or request an infoshare or coffee hour, please use this request form. 

Resources for IT Pros

Find the tools and support you need and connect with the IT community.

  • ITCP blog

    Stay current on the latest service changes, security concerns, and information-sharing events.

  • Events calendar

    Learn about and register for upcoming trainings, infoshares, coffee hours, and more.

  • IT People

    Find IT Pros supporting units on all IU campuses with this database.

  • IT People documentation

    Get the information you need to access and update the IT People database.

  • IT Pro Handbook

    Find additional resources for IT Pros in the Knowledge Base.

Contact us

If you have an inquiry concerning the software and services selection process (SSSP), please email ssspserv@iu.edu.

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