IT Community Partnerships
ITCP service offerings
Engagement and communications for IT Pros
Registered and authorized IT Pros at IU receive regular email communications from service owners and the ITCP team on important topics such as technology updates and upgrades, outages, and security bulletins, as well as upcoming training opportunities. To view an archive of communications, please check the ITCP Blog.
ITCP collaborates with UITS service owners and university departments to inform IT Pros about the ever-changing technology environment at Indiana University. These live-streamed events keep IT Pros updated about new technology, upgrades, changes, and removal of legacy products.
Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.
Coffee hours are informal events for IT Pros hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow IT Pros a chance to ask questions and discuss a topic without a formal presentation.
If you are an IT support unit that would like to host or request an infoshare or coffee hour, please use this request form.
If you are an IU IT Pro support unit and would like to meet with the ITCP team, please contact us.
Service owner offerings
Service owners collaborate with the ITCP team to craft email communications that are sent to specific mailing lists at Indiana University. These mailing lists inform the proper audience(s) about university-wide UITS services. Through continuous, timely dialogue, IT Pros are made aware of important information that will ensure the success of technology at IU. To view an archive of communications, please check the ITCP Blog.
If you are an IT service owner and would like ITCP to send a mailing on your behalf, please review the following requirements and standards, then contact us at itcp@iu.edu.
Requirements and standards
- Timeline
- Subject
- Body
- Team
- Contact information
If you would like to host an impact list related to your service migration or service change, we have different options available. We can:
- Host documents and spreadsheets in specific Teams folders that are only viewable by IT Pros.
- Host data in Tableau dashboards viewable only by IT Pros associated with specific accounts.
- Provide different levels of storage based on IU data classification.
ITCP collaborates with UITS service owners and university departments to inform IT Pros about the ever-changing technology environment at Indiana University. These live-streamed events keep IT Pros updated about new technology, upgrades, changes, and removal of legacy products.
Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.
Coffee hours are informal events for IT Pros hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow IT Pros a chance to ask questions and discuss a topic without a formal presentation.
If you are an IT service owner who would like to host or request an infoshare or coffee hour, please use this request form.
Resources for IT Pros
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Stay current on the latest service changes, security concerns, and information-sharing events.
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Learn about and register for upcoming trainings, infoshares, coffee hours, and more.
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Find IT Pros supporting units on all IU campuses with this database.
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Get the information you need to access and update the IT People database.
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Find additional resources for IT Pros in the Knowledge Base.
Contact us
Find the help you need
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Search for information about any UITS service on the Knowledge Base.
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Looking for an easy way to access IU apps and accounts? Search One.IU.edu.