IT Community Partnerships

Local UITS support people at IU receive regular email communications from service owners and the ITCP team on important topics such as technology updates and upgrades, outages, and security bulletins, as well as upcoming training opportunities. To view an archive of communications, please check the ITCP Blog.

ITCP collaborates with UITS service owners and university departments to inform local UITS support people about the ever-changing technology environment at Indiana University. These live-streamed events keep local UITS support people updated about new technology, upgrades, changes, and removal of legacy products.

Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.

Coffee hours are informal events for local UITS support people hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow local UITS support people a chance to ask questions and discuss a topic without a formal presentation.

If you are an IT support unit that would like to host or request an infoshare or coffee hour, please use this request form.

ITCP strives to build community with IT units across IU. Our goal is to learn about the daily operations of each team to provide resources and increase efficiency. The ITCP team identifies similar backgrounds, interests, and experience among the local UITS support people to make connections with comparable units for collaboration. We support team projects, serve as advocates, celebrate department successes, and help resolve challenges. Through annual outreach meetings, ITCP listens to the needs of the local UITS support people and works to empower them to be the best support providers possible.

If you are a support unit and would like to meet with the ITCP team, please contact us.

ITCP collaborates with third-party vendors like Apple and Dell to host information sessions for UITS service owners, university departments, and local UITS support people. In these sessions, vendor representatives highlight upcoming product releases, share information that can help IU's IT community better support their products, and demonstrate new product features that will enhance the university’s mission of education and research.

Service owners collaborate with the ITCP team to craft email communications that are sent to specific mailing lists at Indiana University. These mailing lists inform the proper audience(s) about university-wide UITS services. Through continuous, timely dialogue, local UITS support people are made aware of important information that will ensure the success of technology at IU. To view an archive of communications, please check the ITCP Blog.

If you are an IT service owner and would like ITCP to send a mailing on your behalf, please review the following requirements and standards, then contact us at itcp@iu.edu.

Requirements and standards

• Timeline
• Subject
• Body
• Team
• Contact information

If you would like to host an impact list related to your service migration or service change, we have different options available. We can:

• Host documents and spreadsheets in specific Teams folders that are only viewable by local UITS support providers.
• Host data in Tableau dashboards viewable only by local UITS support people associated with specific accounts.
• Provide different levels of storage based on IU data classification.

ITCP collaborates with UITS service owners and university departments to inform local UITS support people about the ever-changing technology environment at Indiana University. These live-streamed events keep local UITS support people updated about new technology, upgrades, changes, and removal of legacy products.

Infoshares are presentations hosted by ITCP and presented by a service provider. The events begin with a slide presentation, and then allow time at the end for questions. Events are recorded and posted to the ITCP Kaltura channel approximately two business days later.

Coffee hours are informal events for local UITS support people hosted by ITCP. Events typically include a representative from the service provider, an ITCP team member, and Tier 2 Support. These events take place as needed to allow local UITS support people a chance to ask questions and discuss a topic without a formal presentation.

If you are an IT service owner who would like to host or request an infoshare or coffee hour, please use this request form.