If you are in an IT position and have a request or need a repair, please choose the option below best describing you, and fill out the appropriate form.
Have a request or need a repair?
External to IU
Contact from outside the University.
Internal Service Requests
Faculty, staff, student, or affiliate with an IU account.
Get in touch
Contact us about billing or look up data jack status.
Billing questions or concerns
IU Bloomington Phone: 812-856-2287 Opt 2
IU Indianapolis Phone: 317-274-3004 Opt 2
Data jack lookup
NOTE: Access requires IU network or VPN.
Our services
UITS Telecommunications provides several enterprise services to the University. Learn more about our services, resources, and tools.
Authorization Codes
Enable long-distance phone calls.
Building Management Systems network
The BMS network improves the security of systems critical to IU facilities' operation through significant isolation from other networks.
Tools: New Request | Firewall Rules (requires IU network or VPN)
Cellular phones and pagers
Cellular phones and service, discounts, and pagers.
Customer Interaction Center (CIC)
Contact Center Solution for areas that have high call volume or need advanced call routing.
Data Center Proxy Service
This service is available to system administrators who are Data Center customers and wish to have their servers on private IP space, which greatly limits possible attack vectors.
Tools: Data Center Proxy Request
Dynamic Host Configuration Protocol
DHCP is a network protocol that enables a server to automatically assign an IP address to a computer.
Mail for students, faculty and staff.
Fax Service
Send and receive faxes via a web interface.
Firewall
Protects Data Centers from incoming network traffic.
Tools: Firewall Requests (requires IU network or VPN)
Internet / Networking
Connecting to the Internet at IU.
IoT (Legacy) network
Protects devices with an operating system or firmware that cannot be updated or modified, and do not have host-based firewall capability.
Tools: New Request | Firewall Rules (requires IU network or VPN)
IU List
Indiana University's mailing list service.
MAC registration
Tracks users and the physical addresses of their devices to protect IU's data network.
Tools: MAS (requires IU network or VPN)
Rates for services
Find rates for UITS Telecommunication services.
Static IPs
Translates a computer's fully qualified domain name (FQDN) into an IP address.
Tools: Static IP - Campus Buildings | Static IP - Data Center (requires IU network or VPN)
Telephony
Telephony services, including analog voice lines and UMS.
Virtual Private Network (VPN)
Virtual Private Network allows for secure connections across public networks.
Wireless
Wireless connections.
Find the help you need
Have technology questions? We're here to help.
Get more information on the Knowledge Base
Search for information about any UITS service on the Knowledge Base.
Visit One.IU.edu
Looking for an easy way to access IU apps and accounts? Search One.IU.edu.
Contact your campus IT Support Center
Get help or general information about UITS services.