From consulting with clients on their technology needs to providing front-line and tier 2 support, from working on endpoint management services to web hosting, training, and much more, Enterprise Support Services staff help keep the university operating optimally.
Serving Indiana University and beyond
Leadership
Momi Ford
Associate Vice President, Enterprise Support Services
Momi leads the ESS division that includes support and contact centers, tier 2 support, quality assurance and training, endpoint management, web hosting, the IT ticketing system, areas administering Azure cloud services and IU’s Microsoft 365 instance, and software development and application administration serving the needs of auxiliary units at IU.
Units within Enterprise Support Services
Enterprise Applications
Led by Ranji Abraham
Responsible for building, maintaining, and supporting systems that meet the needs of auxiliary units at IU. The group also supports Azure cloud services and IU’s Microsoft 365 instance.
Enterprise Services
Led by Jacob Farmer
Services and sub-units include endpoint management, IU Print, IT Community Partnerships (ITCP), health client infrastructure and cloud services.
Enterprise Support
Led by James Brooks
Responsible for the 24x7 contact (IU operators) and support centers (technical support via the Knowledge Base, phone, chat, email, and walk-in) for the general IU community. Unit also serves the IT professional community by offering EdCert courses and support via multiple Tier 2 Support teams.
Get to know ESS
Learn more about the services, initiatives, and staff that make up Enterprise Support Services at IU.
IT support
Discover the many ways ESS provides tech support for students, faculty, and staff.
Microsoft 365
Find out how M365 is supporting collaboration, communication, teaching, and learning at IU.