Skip to main content

Microsoft 365 at IU

Indiana University is in the process of implementing more of Microsoft 365, including Exchange Online. Get more information on the new suite of productivity applications, find instructions for setting up an account, and check out our roadmap and timeline for completing the migration.
An open laptop shows the user’s email messages.

Solutions to common issues following migration to Exchange Online

  • Desktop mail

    In Outlook, close the program, reopen, and log in with [username]@iu.edueven if your primary email address is [username]@[campusname].edu.

    In Apple Mail, remove your Exchange account, then re-add the account with [username] as your username, even if your primary email address is [username]@[campusname].edu.

  • Mobile devices

    Remove and re-add your account with [username]

  • Web application

    For quick web access to your email, bookmark
    Log in using [username]

Screenshot of Microsoft Teams.

Communicate, create, and collaborate

At UITS, we’re committed to providing you with the latest tools and technology to help you work faster and smarter. We have partnered with Microsoft Office 365 to give you access to more than 20 innovative applications that will help you share ideas, work with project teams or colleagues, and complete tasks with ease and efficiency.

Schedule meetings, create and share documents, build presentations, and manage projects – the tools are all at your fingertips.

An email inbox is pictured on a mobile phone screen and a laptop screen

Get started with Exchange Online email

Faculty and staff email accounts are moving to Exchange Online. The Exchange Online environment provides better integration with Microsoft Teams and other Office 365 apps and improves IU’s mail security.

You will receive an email seven days and one day before your migration. Learn more about how to prepare, what to expect and how to solve any problems you might encounter.


Set up your email

Have you been migrated to Exchange Online and need help getting into your email account? Below are some short, how-to videos for several different devices and operating systems. If you need more help, please visit this document in IU's Knowledge Base or contact the UITS Support Center.
  • macOS

    Learn how to configure Exchange Online in Outlook for macOS 

  • Outlook

    Learn how to configure Exchange Online with Outlook 

  • iOS

    Learn how to configure Exchange Online with iOS

  • Android

    Learn how to configure Exchange Online with Android

Rollout and timeline to Office Storage

July 2020 to Jan 2021

After deciding not to renew IU’s contract with, UITS migrated individual users to Google Drive@IU or Microsoft OneDrive@IU and departmental, Health, and other shares into Google Shared Drives and Microsoft Teams. As part of this migration, both shared platforms added Critical Data classification storage to handle the university's most sensitive data.

Exchange Online Migration

Jan-Apr 2021

Indiana University is updating their Exchange 2013 service to Exchange Online. UITS will move 90,000 mailboxes, resource rooms, and group accounts in Spring 2021.

New Stream

Summer 2021

Microsoft Stream—the intelligent video app in Microsoft 365—will be re-imagined and rebuilt to integrate seamlessly with applications across the suite, so you can create, share, discover, and manage video as easily as any Office document.

In the new version of Stream, video and audio files will be stored on the SharePoint files platform within Microsoft 365 like all other file types; already today, SharePoint powers file experiences for Microsoft Teams, OneDrive, Yammer, and Outlook. This will provide the best of both worlds: intelligent video experiences powered by Stream across the suite, and management of video that leverages the power of SharePoint content services for permissions, sharing, compliance, governance, and customizable portal experiences.

Teams Telephony


Once the Exchange Online migration is complete, the Office team at IU will begin designing, testing, and piloting a migration from Skype for Business to Microsoft Teams Telephony.

New Services


As Microsoft debuts new applications, we will make them available to IU, announce, and support them.

Find more help

Questions about Microsoft Office 365? We're here to help.