Help & support

Have tech questions? Get the answers you need using the search bar at the top of the page or the IU Knowledge Base.

For more personalized assistance, contact the UITS Support Center for help via chat, phone, email, or walk-up—24 hours a day, seven days a week. IU also offers support services for technology repair. 

Contact your campus IT Support Center

Important:
The hours listed here are for periods when in-person classes are in session. For current information, see Support hours while in-person classes are suspended.

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

On this page:


Campus help desk Walk-in location Fall/spring hours
IU Bloomington

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base
Learning Commons, Herman B Wells Library

Note: IMU walk-in closed permanently on May 24, 2019

Mon-Thurs 8am-9pm
Fri 8am-7pm
Sat noon-5pm
Sun noon-9pm

IUPUI

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base
ICTC 129

Mon-Thurs 8am-7pm
Fri 8am-5pm
Sat 9am-3pm
Sun noon-4pm

Note: The ICTC is closed on all campus holidays.

 
Campus Center Information Desk

Mon-Fri 10am-4pm

Note: The Campus Center is closed on all campus holidays.

IU East Help Desk

Phone support available 24x7

Phone: 765-973-8375
Email: iueitsup@iue.edu
Hayes Hall 169 Mon-Thurs 8am-7pm
Fri 8am-5pm
IU Fort Wayne
Faculty and staff: Contact About Health Technology Services (HTS).
Students: Contact the UITS Support Center at IUB or IUPUI.
IU Kokomo Help Desk

Phone support available 24x7

Chat: http://ithelplive.iu.edu
Phone: 765-455-9315
Email: kohelp@iu.edu
Library (KA) 127
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat noon-5pm
Sun 1pm-7pm
IU Northwest IT Support Center

Chat and phone support available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service
Hawthorn Hall 108
Mon-Thurs 7:30am-7:30pm
Fri 7:30am-5pm
IUPUC Information Technology

Phone support available 24x7

Phone: 812-375-7555
Email: techwork@iupuc.edu
IT Office, Room 1511
March 16-March 20: Mon-Fri 8am-5pm
March 23-April 3: Mon-Fri 8am-5:3-pm (subject to change)
IU South Bend IT Support Center

Phone support available 24x7

Phone: 574-520-5555
Email: helpdesk@iusb.edu
Education & Arts (EA) 1109
Mon-Thurs 8am-7:30pm
Fri 8am-5pm
IU Southeast Technology Services

Phone support available 24x7

Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form
Support Center Front Desk, US 212A
Mon-Thurs 8am-8pm
Fri 8am-5pm
  Labs  
  UC-South 100
Mon-Thurs 8am-10pm
Fri 8am-6pm
Sat 9am-6pm
Sun 1pm-10pm
  Crestview Hall 112 Mon-Thurs 8am-10pm

Classroom Technology Services

All classroom hardware at IU is maintained by Classroom Technology Services—a unit that provides training, support, and solutions for classroom technologies.

To find out which technologies are available in different classrooms, the CTS also provides searchable databases for both campuses.

Technology repair

Sometimes things break, and we might be able to help. For a full list of IT help options, visit the Knowledge Base.