Help & support

Have tech questions? Get the answers you need using the search bar at the top of the page or the IU Knowledge Base.

For more personalized assistance, contact the UITS Support Center for help via chat, phone, email, or walk-up—24 hours a day, seven days a week. IU also offers support services for technology repair. 

Technology repair

Sometimes things break, and we might be able to help. For a full list of IT help options, visit the Knowledge Base.

Contact your campus IT Support Center

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Note:
Walk-in support hours listed pertain to periods when classes are in session. Hours during campus breaks and between semesters may vary.

On this page:


Campus help desk Walk-in location Fall/spring hours Summer hours
IU Bloomington

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base
Learning Commons, Herman B Wells Library

Mon-Thurs 8am-9pm
Fri 8am-7pm
Sat noon-5pm
Sun noon-9pm

May 5-May 6:
Sun 1pm-9pm
Mon 8am-5pm

May 7-July 26:
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat noon-5pm
Sun 1pm-9pm

July 28-August 25:
Mon-Fri 8am-5pm
Sat-Sun 1pm-5pm

Note: The Herman B Wells Library is closed on Memorial Day (May 27) and Independence Day (July 4).
  Indiana Memorial Union M089

Mon-Fri 10am-5pm

May 6-May 24:
Mon-Fri 10am-5pm

Note: Closes permanently on May 28
IUPUI

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base
ICTC 129

Mon-Thurs 8am-7pm
Fri 8am-5pm
Sat 9am-3pm
Sun noon-4pm

Mon-Thurs 8am-7pm
Fri 8am-5pm
Sat 9am-3pm
Sun noon-4pm

Closed: Memorial Day (May 27) and Independence Day (July 4)
 
Campus Center Information Desk
Mon-Fri 10am-4pm
May 6-May 24:
Mon-Fri 9am-5pm

May 28-August 23:
Mon-Fri: 11am-4pm
IU East Help Desk

Phone support available 24x7

Phone: 765-973-8375
Email: iueitsup@iue.edu
Hayes Hall 169 Mon-Thurs 8am-7pm
Fri 8am-5pm
Mon-Thurs 8am-7pm
Fri 8am-5pm

Closed: May 4 and 11, Memorial Day (May 27), June 29, Independence Day (July 4), August 17, 24, and 31

Closed at 5pm: May 1-2, 6-9, June 25-27, August 13-15, and 19-22
IU Fort Wayne
Faculty and staff: Contact Clinical Affairs IT Services (CAITS).
Students: Contact the UITS Support Center at IUB or IUPUI.
IU Kokomo Help Desk

Phone support available 24x7

Phone: 765-455-9315
Email: kohelp@iu.edu
Library (KA) 127
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat noon-5pm
Sun 1pm-7pm
Mon-Thurs 8am-8pm
Fri 8am-5pm

IU Northwest IT Support Center

Chat and phone support available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service
Hawthorn Hall 108
Mon-Thurs 7:30am-7:30pm
Fri 7:30am-5pm
Mon-Thurs 7:30am-7:30pm
Fri 7:30am-5pm
IUPUC Information Technology

Phone support available 24x7

Phone: 812-375-7555
Email: techwork@iupuc.edu
IT Office, Room 1511
Mon-Thurs 8am-6:30pm
Fri 8am-5pm
Mon-Thurs 8am-6:30pm
Fri 8am-5pm
IU South Bend IT Support Center

Phone support available 24x7

Phone: 574-520-5555
Email: helpdesk@iusb.edu
Wiekamp Hall (DW) 1245
Mon-Thurs 8am-7:30pm
Fri 8am-5pm
Mon-Fri 8am-5pm
IU Southeast Technology Services

Phone support available 24x7

Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form
Support Center Front Desk, US 212A
Mon-Thurs 8am-8pm
Fri 8am-5pm
Mon-Fri 8am-5pm
  Labs    
  UC-South 100
Mon-Thurs 8am-10pm
Fri 8am-6pm
Sat 9am-6pm
Sun 1pm-10pm
Mon-Thurs 8am-10pm
Fri 8am-6pm
  Crestview Hall 112 Mon-Thurs 8am-10pm Mon-Thurs 10am-6pm

Classroom Technology Services

All classroom hardware at IU is maintained by Classroom Technology Services—a unit that provides training, support, and solutions for classroom technologies.

To find out which technologies are available in different classrooms, the CTS also provides searchable databases for both campuses.