Help & support

Have tech questions? Get the answers you need using the search bar at the top of the page or the IU Knowledge Base.

For more personalized assistance, contact the UITS Support Center for help via chat, phone, email, or walk-up—24 hours a day, seven days a week. IU also offers support services for technology repair. 

Technology repair

Sometimes things break, and we might be able to help. For a full list of IT help options, visit the Knowledge Base.

How do I contact each campus Support Center for IT help?

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Note:

Walk-in support hours listed pertain to periods when classes are in session. Hours during campus breaks and between semesters may vary.

On this page:

Campus help desk Walk-in location Fall/spring hours Summer hours
IU Bloomington

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base
Learning Commons, Herman B Wells Library
Mon-Thurs 8am-midnight
Fri 8am-9pm
Sat noon-5pm
Sun noon-midnight
May 7-May 9:
Sat 1pm-5pm
Sun 1pm-5pm
Mon 8am-5pm

May 10-July 29:
Mon-Thurs 8am-10pm
Fri 8am-5pm
Sat noon-5pm
Sun 1pm-10pm

July 30-August 21:
Mon-Fri 8am-5pm
Sat-Sun 1pm-5pm
  Indiana Memorial Union M089 Mon-Fri 10am-5pm Mon-Fri 10am-5pm
IMU M089 has limited support services; no software sales, print credits, or carry-in consultations
IUPUI

Chat, phone, and email available 24x7; walk-in hours listed

Chat: http://ithelplive.iu.edu
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base
ICTC 129
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat 9am-3pm
Sun noon-4pm
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat 9am-3pm
Sun noon-4pm
 
Campus Center Information Desk
Mon-Fri 9am-5pm Mon-Fri 9am-5pm
IU East Help Desk

Phone support available 24x7

Phone: 765-973-8375
Email: iueitsup@iue.edu
Hayes Hall 169 Mon-Thurs 8am-7pm
Fri 8am-5pm
Mon-Thurs 8am-7pm
Fri 8am-5pm

Closed: Memorial Day (May 30), Independence Day (July 4), August 20

Closed at 5pm: May 3-5, 7, 9-12, and 14, June 28-30, July 2, August 16-18
IU Kokomo Helpdesk

Phone support available 24x7

Phone: 765-455-9315
Email: kohelp@iu.edu
Library (KA) main entrance
Mon-Thurs 8am-9pm
Fri 8am-5pm
Sat noon-5pm
Sun 1pm-5pm
Mon-Thurs 8am-8pm
Fri 8am-5pm
Sat noon-5pm
IU Northwest IT Support Center

Phone support available 24x7

Phone: 219-981-4357
Email: iunhelp@iun.edu
Hawthorn Hall 108
Mon-Thurs 7:30am-7:30pm
Fri 7:30am-5pm
Mon-Thurs 7:30am-7:30pm
Fri 7:30am-5pm
IUPU Columbus Information Technology

Phone support available 24x7

Phone: 812-375-7555
Email: techwork@iupuc.edu
IT Office, Room 1511
Mon 8am-6:30pm
Tue 8am-8:15pm
Wed 8am-8pm
Thurs 8am-8:15pm
Fri 8am-5pm
Mon 8am-8pm
Tue 8am-6:30pm
Wed 8am-8pm
Thurs 8am-7:30pm
Fri 8am-5pm
IPFW Help Desk

Phone: 260-481-6030
Email: helpdesk@ipfw.edu
Kettler (KT) Hall 206
Mon-Fri 7:30am-8pm
Sat 8am-4:30pm
Mon-Fri 7:30am-8pm
Sat 8am-4:30pm
IU South Bend HelpDesk

Phone support available 24x7

Phone: 574-520-5555
Email: helpdesk@iusb.edu
Wiekamp Hall (DW) 1245
Mon-Thurs 8am-7:30pm
Fri 8am-5pm
Mon-Thurs 8am-7:30pm
Fri 8am-5pm
IU Southeast Technology Services

Phone support available 24x7

Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form
Support Center Front Desk, US 212A
Mon-Thurs 8am-8pm
Fri 8am-5pm
Mon-Thurs 8am-6pm
Fri 8am-5pm
  Labs    
  UC-South 100
Mon-Thurs 8am-10pm
Fri 8am-6pm
Sat 9am-6pm
Sun 1pm-10pm
Mon-Thurs 8am-10pm
Fri 8am-6pm
Sat 9am-6pm
Sun 1pm-10pm
  Crestview Hall 112 Mon-Thurs 8am-10pm Mon-Thurs 10am-6pm

Classroom Technology Services

All classroom hardware at IU is maintained by Classroom Technology Services—a unit that provides training, support, and solutions for classroom technologies.

To find out which technologies are available in different classrooms, the CTS also provides searchable databases for both campuses.