Help & support

Have tech questions? Get the answers you need using the search bar at the top of the page or the IU Knowledge Base.

For more personalized assistance, contact the UITS Support Center for help via chat, phone, email, or walk-up—24 hours a day, seven days a week. IU also offers support services for technology repair. 

Contact your campus IT Support Center

On this page:


Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Note:
The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.

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Bloomington

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Note:
Appointments are required for entry at the Learning Commons. Visit Make an Appointment - IU Libraries to make an appointment with a walk-in consultant for the Support Center.

In the Learning Commons at Herman B Wells Library, walk-in support is available by appointment during the following hours:

  • Normal hours (through November 21):
    • Monday-Thursday: 8am-9pm
    • Friday: 8am-5pm
    • Saturday: Closed
    • Sunday: 1-9pm
  • Thanksgiving hours:
    • Sunday, November 22: Closed
    • Monday, November 23 through Wednesday, November 25: 8am-4:30pm
    • Thursday, November 26 through Saturday, November 28: Closed
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Library COVID-19 Updates.

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IUPUI

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

ICTC 126

  • Normal hours (through November 22):
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday: 9am-3pm
    • Sunday: Noon-4pm
  • Thanksgiving hours:
    • Monday, November 23 through Tuesday, November 24: 8am-7pm
    • Wednesday, November 25: 8am-5pm
    • Thursday, November 26 through Friday, November 27: Closed
    • Saturday, November 28: 9am-3pm (resume normal hours)

Campus Center Information Desk

  • Normal hours (through November 22):
    • Monday-Friday: 10am-4pm
    • Saturday-Sunday: Closed
  • Thanksgiving hours:
    • Monday, November 23 through Wednesday, November 25: 10am-4pm
    • Thursday, November 26 through Friday, November 27: Closed
    • Monday, November 30: 10am-4pm (resume normal hours)

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IU East

Contact

Phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East Help Desk
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Normal hours (through November 22):
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Thanksgiving hours:
    • Monday, November 23 through Wednesday, November 25: 8am-5pm
    • Thursday, November 26 through Friday, November 27: Closed

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IU Fort Wayne

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IU Kokomo

Contact

Phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Normal hours (through November 22):
    • Monday-Thursday: 8am-8pm
    • Friday: 8am-5pm
    • Saturday: Noon-5pm
    • Sunday: 1-7pm
  • Thanksgiving hours:
    • Monday, November 23 through Wednesday, November 25: 10am-7pm
    • Thursday, November 26 through Sunday, November 29: Closed

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IU Northwest

Contact

Chat and phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Walk-in support is available at Hawthorn Hall 108:

  • Normal hours (through November 25):
    • Monday-Thursday: 8am-5pm
    • Friday: 8am-1pm
    • Saturday-Sunday: Closed
  • Thanksgiving hours: Closed Thursday, November 26 through Sunday, November 29

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IUPUC

Contact

Phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: techwork@iupuc.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Normal hours (through November 25):
    • Monday-Thursday: 8am-5pm
    • Friday: By appointment only; to schedule an appointment, contact techwork@iupuc.edu
    • Saturday-Sunday: Closed
  • Thanksgiving hours: Closed Thursday, November 26 through Sunday, November 29

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IU South Bend

Contact

Phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available by appointment only at Education & Arts (EA) 1109. Call or email to schedule an appointment:

  • Normal hours (through November 25):
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Thanksgiving hours: Closed Thursday, November 26 through Sunday, November 29

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IU Southeast

Contact

Phone support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Normal hours (through November 25):
    • Monday-Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Thanksgiving hours: Closed Thursday, November 26 through Sunday, November 29

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Classroom Technology Services

All classroom hardware at IU is maintained by Classroom Technology Services—a unit that provides training, support, and solutions for classroom technologies.

To find out which technologies are available in different classrooms, the CTS also provides searchable databases for both campuses.

Technology repair

Sometimes things break, and we might be able to help. For a full list of IT help options, visit the Knowledge Base.