UITS User Survey

General services

1. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year (e.g., Support Center consulting, Student Technology Centers/campus computer labs, email, wired and wireless network access via IU Secure, telephones, research computers, library online catalog, and administrative systems)? [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

2. Overall, how important are UITS systems and services to your work or study? [ALL]

• Not at all Important – 1
• 2
• 3
• 4
• Very Important – 5
• Not Applicable – 9

3. How would you rate your computer expertise? [ALL]

• Novice – 1
• 2
• 3
• 4
• Expert – 5

4. Do you live in University housing? [UND, GRD]

• Yes
• No
• Not Applicable

5. Please indicate which of the following devices you use regularly to access UITS services. (Select all that apply.) [ALL]

• Desktop computer
• Laptop 
• Tablet
• Smart phone

Email

6. Please indicate your overall satisfaction with the email systems UITS supports by selecting the appropriate response.

Umail at IU [UND, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Support Services

7. UITS provides a wide range of IT assistance for IU faculty, staff, and students. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

UITS Support Center:

Telephone consulting

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Walk-in consulting

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Chat consulting (http://ithelplive.iu.edu)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Email consulting

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Knowledge Base (http://kb.iu.edu)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

One-on-One/Personal Consulting (at your campus
location)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

IT Training - self-study services (e.g., downloadable workshop materials, Pluralsight, Skillsoft and Microsoft eLearning courses, IT Training Tips blog, webinar recordings, Oncourse/Canvas Feature Demos)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

IUanyWare usability (the virtual system enabling access to most IU-supported software from your personal computing device.)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

IT Training - instructor-led training (e.g., classroom and online workshops, webinars, EdCerts, and certificate series)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

IUware (iuware.iu.edu, free downloadable software at IU; e.g., Microsoft Office, Windows OS)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Cloud Storage at IU (e.g., cloudstorage.iu.edu, IU Box)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

8. Overall, how satisfied are you with the UITS support services available at your campus? [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Communication Services

9. UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities. If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

Electronic news (e.g. Monitor or Newsbit email newsletter, IT Alerts, IT Pro)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Social media (e.g. Twitter, Facebook, podcasts, YouTube)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

UITS websites (itnews.iu.edu, uits.iu.edu, newtoit.iu.edu)

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

10. Overall, how satisfied are you with UITS communications? [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Instructional and Student Computing Services

11. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Student Technology Centers:

Hardware (computers, scanners, etc.) [ALL] 

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Software [ALL] 

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Black & white and color printing services [ALL] 

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Plotters [ALL] 

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Infostations (stand-up workstations/kiosks located in various buildings on campus) [ALL] 

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

12. Overall, how satisfied are you with UITS instructional and student computing services available on your campus? [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

13. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information
technologies in the classroom. Overall, how satisfied are you with the quality of these services? [FAC]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

14. UITS provides several services for video communications and collaboration. If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response

Videoconferencing (Tandberg, Polycom, video bridges) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Class Recording (Echo360 Lecture Capture, iStream) [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Kaltura Mediaspace (video storage and retrieval system) [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

15. Overall, how satisfied are you with the physical learning space design in the Student Technology Centers?" [Students]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

16. Overall, how satisfied are you with the design of classroom learning spaces? [Students, Faculty]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Research Technologies

17. UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Supercomputers and high performance computers (Big Red II, Karst, Quarry, Mason, research database complex) [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

High speed disk Storage (Data Capacitor, Research File System) [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Scholarly Data Archive (formerly referred to as MDSS /HPSS) [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Advanced Visualization Lab (including IQ-Walls, IQ-Tables, and Virtual Reality) [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Research Analytics (formerly Stat/Math Center) [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Support for Life Sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

18. Overall, how satisfied are you with the UITS research technology services available at IU? [FAC, STF, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Enterprise Systems

19. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Academic Systems: Student Information Systems (SIS)

General SIS functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Academic Advising Services (Degree Map, AdRx) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Student Self-Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Canvas (Online learning environment) [FAC, GRD, UND]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Business and Integration Systems

General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Kuali Financial Information System (KFS) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

One.iu.edu (IU service portal): Navigation/Usability [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

20. Overall, how satisfied are you with the academic and business systems made available by UITS (e.g., Canvas, student self-service, One, etc.) [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

21. After 11 years of service, Oncourse, Indiana University’s course management system, will be officially retired this year. (It will remain in read-only mode until August 2017.) If you use(d) Oncourse, please rate your satisfaction with its decommissioning process. [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

22. OneStart, Indiana University’s enterprise web portal, will retire in early 2017. If you used OneStart, please rate your satisfaction with its decommissioning process. [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Cybersecurity

23. In general, how satisfied are you with the information provided by UITS about security threats that might affect your use of technology on the IU network? [All]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

24. Recently, Indiana University implemented a two-step Duo authentication process for accessing sensitive data and systems aimed at protecting its faculty, staff, students, institutional data, and cyberinfrastructure in the wake of increasingly malicious and sophisticated phishing attacks. In the past year, do you recall having received a phishing message?

• You
• No
• Unsure

25. To what extent do you agree with following statements? 

Phishing is a serious problem.

• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

The Duo registration process was simple and straightforward.

• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

I know how to report a phishing attempt. I would like UITS to proactively inform me of known phishing attempts that affect the IU
community.

• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

I would find useful a web page listing known phishing attempts against which I could check suspicious messages.

• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

Web Services

26. UITS supports access to and the use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Departmental publishing on IU Web servers (Webserve for Linux, CHE for Windows) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Individual publishing on IU Web servers (Mercury, pages.iu.edu) [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Web Content Management (Cascade Server, WCMS) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Network Services

27. UITS provides wired and wireless network access via IU Secure. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.  [ALL]

Wireless network access available on campus

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Wired network access available on campus [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

28. Overall, how satisfied are you with the network services at IU? [ALL]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Campus Voice Services

29. UITS provides telephone services to the university. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Telephone System (Unicom) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

Lync/Skype for Business) [FAC, STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

IU Fax (IU’s central faxing service) [FAC STF]

• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5
• Not Applicable – 9

General Assessment

30. How helpful has the information technology environment on your campus been in your teaching activities? [FAC]

• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5
• Not Applicable – 9

31. How helpful has the information technology environment on your campus been in your research activities? [ALL]

• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5
• Not Applicable – 9

32. How helpful has the information technology environment on your campus been in your learning experience? [UND, GRD]

• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5
• Not Applicable – 9