UITS User Survey

General services

1. Overall, how important are UITS systems and services to your work or study? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Important – 1
• 2
• 3
• 4
• Very Important – 5

Note: If “Not Applicable/Do Not Use” was selected, no additional questions were asked and the respondent was taken to the end of the survey.

2. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

3. How would you rate your computer expertise? [ALL]

• Novice – 1
• 2
• 3
• 4
• Expert – 5

4. Do you live in University housing? [UND, GRD]

• Yes
• No

5. Please indicate which of the following devices you use regularly to access UITS services. (Select all that apply.) [ALL]

• Desktop computer
• Laptop 
• Tablet
• Smart phone

6. How often do problems with your primary computing device prevent you from doing your best work? [ALL]

• Daily
• A few times a week
• About once a week
• A few times a month
• About once a month
• A few times a year
• About once a year
• Less than once a year
• Unsure

7. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]

• Friend or roommate
• Family member
• Colleague
• Local (school or departmental) IT professional
• UITS Support Center telephone consulting
• UITS Support Center email consulting
• UITS Support Center chat consulting
• UITS Support Center walk-in consulting
• UITS computing lab consultants
• UITS Webpage
• UITS Knowledge Base
• Other:                                                                                           
• I am always able to fix technology problems myself
• Unsure
• None of the above

8. (Question 8 was only asked of those who indicated more than one form of support in Question 7) When you experience technology problems that you are unable to resolve on your own, which of the following do you use as your primary form of support? [ALL] (Note: Only show response categories below that were selected in Question 7.)

• Friend or roommate
• Family member
• Colleague
• Local (school or departmental) IT professional
• UITS Support Center telephone consulting
• UITS Support Center email consulting
• UITS Support Center chat consulting
• UITS Support Center walk-in consulting
• UITS computing lab consultants
• UITS Webpage
• UITS Knowledge Base
• {Other response given in Question 7}

9. Please tell us more about why {support choice from Question 8} is your primary form of support: [ALL]

Email

10. Please indicate your overall satisfaction with the email systems UITS supports by selecting the appropriate response.

Gmail at IU [UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Support Services

11. UITS provides a wide range of IT resources and services for IU faculty, staff, and students. If you have used or received support from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

Telephone consulting (from your campus IT Support Center)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Walk-in consulting (at your campus IT Support Center)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Computing lab consultants

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Chat consulting (http://ithelplive.iu.edu)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Email consulting (from your campus IT Support Center)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Knowledge Base (http://kb.iu.edu)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

IUanyWare usability (the virtual system enabling access to most IU-supported software from your personal computing device.)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

IT Training (e.g., online courses and certificate series, webinars, classroom workshops)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

IUware (iuware.iu.edu, free downloadable software at IU; e.g., Microsoft Office, Windows OS)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Cloud Storage Resources (e.g., IU Box, Google Drive at IU, Office 365)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

12. Overall, how satisfied are you with the UITS support services available at your campus? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Communication Services

13. UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities. If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

Electronic news (e.g. Monitor or Newsbit email newsletter, IT Alerts, IT Pro)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Social media (e.g. Twitter, Facebook, podcasts, YouTube)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

UITS websites (itnews.iu.edu, uits.iu.edu, newtoit.iu.edu)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

14. Overall, how satisfied are you with UITS communications? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Instructional and Student Computing Services

15. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [ALL]

Student Technology Center Resources

Hardware (computers, scanners, etc.)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Software

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Black & white and color printing services

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Plotters

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Infostations (stand-up workstations/kiosks located in various buildings on campus)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

16. Overall, how satisfied are you with UITS instructional and student computing services available on your campus? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Classroom Technology Services

17. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [FAC]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

18. UITS provides several services for video communications and Web collaboration. If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response.

Videoconferencing (Zoom, 23 bridge, Hangouts Meet, conference room technology) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Class recording (Kaltura Lecture Capture, iStream) [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Kaltura Media Management (Kaltura Mediaspace) [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

19. Overall, how satisfied are you with the physical learning space design in student study locations? [UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

20. Overall, how satisfied are you with the design of classroom learning spaces? [FAC, UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Digital Learning

21. UITS provides digital learning resources and services in support of teaching and learning. If you use such resources and services, please indicate your satisfaction by selecting the appropriate response.

eTexts [FAC, UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Assistive Technology and Accessibility Centers (ATAC) [e.g., Assistive technology loans, alternate formats for instructional materials (braille, tactile diagrams, Kurzweil 3000, LiveScribe pens, Dragon NaturallySpeaking, TextHelp Read&Write Gold, etc.] [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Canvas (Online learning environment) [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Support for creating course materials (e.g., eDS, IU Online, Teaching and Learning Technologies) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Centers for Teaching and Learning [FAC]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Teaching.IU (Online portal for university-wide teaching resources) [FAC]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Top Hat Student Response System [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

22. Overall, how satisfied are you with UITS digital learning services and resources available on your campus? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Research Technologies

23. UITS provides facilities and services in support of research. Please indicate your awareness of the facilities and services by selecting the appropriate response. [FAC, STF, GRD]

Supercomputers and high performance computers (Big Red II, Karst, Carbonate)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Interactive research computing (Research Desktop, Jetstream)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

High speed disk storage (Data Capacitor, Research File System / Geode)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Scholarly Data Archive (formerly referred to as MDSS / HPSS)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Research Data Services (Research Database Complex, RADaRS enclave, consulting for data workflows)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Advanced Visualization Lab (including IQ-Walls, IQ-Tables, and Reality Labs)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Research Analytics (formerly Stat/Math)

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Support for digital humanities, arts, and creative activities

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

Support for life sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support

• Never heard of it/Not at all aware – 1
• Slightly Aware – 2
• Somewhat aware – 3
• Moderately aware – 4
• Very Aware – 5

24. UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you are aware of a service, but have never used it and, therefore, have no basis for rating your satisfaction, please select "Not applicable/Do not use." [FAC, STF, GRD] (Note: A service was only asked about in Question 24 if “Never heard of it/Not at all aware” had not been selected in Question 23.)

Supercomputers and high performance computers (Big Red II, Karst, Carbonate)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Interactive research computing (Research Desktop, Jetstream)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

High speed disk storage (Data Capacitor, Research File System / Geode)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Scholarly Data Archive (formerly referred to as MDSS / HPSS)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Research Data Services (Research Database Complex, RADaRS enclave, consulting for data workflows)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Advanced Visualization Lab (including IQ-Walls, IQ-Tables, and Reality Labs)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Research Analytics (formerly Stat/Math)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Support for digital humanities, arts, and creative activities

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Support for life sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

25. Overall, how satisfied are you with the UITS research technology services available at IU? [FAC, STF, GRD] (Note: Question 25 was only asked if there was at least one response given to Question 23 that was not “Never heard of it/Not all aware”.)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Enterprise Systems

26. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Enterprise Student Systems

General SIS functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Academic Advising Services (Degree Map, AdRx) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Student Self-Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Business and Integration Systems

General human resources functionality and employee self-service (Employee Center, eDocs, ePTO, eDossier, Kuali Time, Activity Insight, etc.) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Kuali Financial Information Systems (KFS), including Procurement Services [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

IU Libraries Catalog (IUCAT) [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

One.iu.edu navigation/usability [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Cybersecurity

27. In general, how satisfied are you with the information provided by UITS about security threats that might affect your use of technology on the IU network? [FAC, STF]

• Unaware/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

28. To what extent do you agree with following statements? [FAC, STF]

The tools and information related to identifying and reporting phishing messages are helpful. (e.g., the “Report a Phish” plug-in for Outlook, tips at protect.iu.edu, etc.)

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

I know where to go for help with accessing and using institutional data.

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

I know where to go for help with IT security and/or IT policy questions.

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

I am satisfied with the response I have received from the it-incident and other IT security and policy staff.

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

Indiana University’s information technology and data management policies are up-to-date and clear to understand.

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

The Security Center (securitycenter.iu.edu/) is helpful.

• Not Applicable/Do Not Use – 9
• Strongly disagree – 1
• Somewhat disagree – 2
• Neither agree or disagree – 3
• Somewhat agree – 4
• Strongly agree – 5

Web Services

29. UITS supports the use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Departmental publishing on IU Web servers (Webserve for Linux, CHE for Windows) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Individual publishing on IU Web servers (Mercury, pages.iu.edu) [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Web Content Management (Cascade Server, WCMS) [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Network Services

30. UITS provides wired and wireless network access via IU Secure. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Wireless network access available on campus [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Wired network access available on campus [FAC, STF]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

31. Overall, how satisfied are you with the network services at IU? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Campus Voice Services

32. UITS provides telephone services to the university. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [FAC, STF]

Unicom/Lync/Skype for Business

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

Customer Interaction Center

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

IU Fax (IU’s Enterprise Fax Service)

• Not Applicable/Do Not Use – 9
• Not at all Satisfied – 1
• 2
• 3
• 4
• Very Satisfied – 5

General Assessment

33. How helpful has the information technology environment on your campus been in your teaching activities? [FAC]

• Not Applicable/Do Not Use – 9
• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5

34. How helpful has the information technology environment on your campus been in your research activities? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5

35. How helpful has the information technology environment on your campus been in your learning experience? [UND, GRD]

• Not Applicable/Do Not Use – 9
• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5

36. How helpful has the information technology environment on your campus been in conducting your administrative activities? [ALL]

• Not Applicable/Do Not Use – 9
• Not at all helpful – 1
• 2
• 3
• 4
• Very helpful – 5