UITS at Indiana University contracts with the IU Center for Survey Research (CSR) each year to conduct an annual survey aimed at assessing current usage, awareness, and levels of satisfaction with UITS services.
Population and Sample:
The target population for the 2019 UITS User Survey is all current IUB faculty, staff, undergraduate, and graduate students. A random sample of 25% of each subpopulation was drawn from IU administrative databases. The university databases should be highly accurate and complete in providing coverage of the target population. The 2019 UITS User Survey was administered as a web survey and distributed via email invitation on January 29, 2019 to 12,199 randomly selected people at IU Bloomington (780 Faculty, 1,555 Staff, 7,909 Undergraduate students, 1,955 Graduate students).
Questionnaire and Data Collection:
The survey questions were developed by UITS. They ask about usage of email, devices, and services, as well as satisfaction with various tools and services available to the campus. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). Most questions include an “N/A” or “Do not use” response option. The survey was programmed in Qualtrics and thoroughly tested by CSR and UITS staff. The survey was administered in English only.
The field period for the 2019 UITS User Survey was January 29, 2019 through March 19, 2019. An invitation and five reminders were sent by email to maximize participation. As an incentive for participation, survey participants were entered into a drawing for one of eight $100 cash prizes.
Final Dispositions and Response Rates:
Table 1 below indicates the population and sample size (the number of surveys originally sent out to the randomly selected individuals), the number of actual responses, and the percentage of responses received by subpopulation. Population sizes were obtained from University Institutional Research and Reporting. A questionnaire was categorized as a respondent if at least three questions were answered.