Brief guide to understanding the data
The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 12,199 randomly selected people at Indiana University Bloomington (780 Faculty, 1,555 Staff, 7,909 Undergraduate students, 1,955 Graduate students). Please note that respondents who reported in the first question of the survey that they did not use UITS systems or services were not asked any additional questions and were removed from the results presented here.
The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 being the most favorable rating). Responses to open-ended questions (for example, Question 9, see the survey questionnaire [INSERT LINK]) are not presented here. The results include:
- the average opinion score (generally labeled “Average (mean)”)
- the percentage of people who were satisfied with the service, who found it helpful, who rated it as important, or who were aware of it (rated as a 3 or higher, labeled “Satisfaction Rate”, “Helpfulness Rate”, “Importance Rate”, or “Awareness Rate”, respectively)
- the percentage of people who used the service (the percentage of people who expressed an opinion about it by selecting one of the rating categories, labeled “Usage Rate”)
- the percentage of people who agreed with a statement (rated as a 3 or higher, labeled “Agreement Rate”)
For the average opinion and the satisfaction (helpfulness, importance, awareness, and agreement) scores, confidence intervals are provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level. Average opinion and satisfaction (helpfulness, importance, awareness, and agreement) scores and their associated confidence intervals are not reported if they are based on fewer than 25 respondents. For categorical response questions that do not involve ratings such as whether the student lives in University housing or how often computing problems prevent accomplishing daily work, data are not reported for the full question if they are based on fewer than 25 respondents and data are not reported for a particular category if at least one (1) but fewer than five (5) respondents selected the category. Data that are not reported are indicated by “N/A”. “Not Applicable/Do Not Use” responses were removed prior to the calculation of estimates, except for usage rates. Missing data and “Unsure” responses were excluded from estimates as well.
This summary includes data from 1,511 people who participated in the survey (182 Faculty, 576 Staff, 526 Undergraduate students, 227 Graduate students). Results were weighted to reflect the total counts of faculty, staff, undergraduate students, and graduate students at IUB in the fall of 2018. This helps to correct for overrepresentation of some subpopulations (for example, staff) and underrepresentation of others (for example, students) among those who chose to respond to the survey by bringing their representation in line with the total counts in the overall IUB population. Sampling error estimates account for weighting of the data.
It is important to note that some services are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by FAC for faculty, STF for staff, GRD for graduate students, and UND for undergraduate students. In some cases, the scores are for groups of subpopulations, indicated for example by [GRD, UND] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations where appropriate.
For detail on the study methodology, please see [INSERT LINK].