General services
1. Overall, how important are UITS systems and services to your work or study? [ALL]
- Not Applicable/Do Not Use – 9
- Not at all Important – 1
- 2
- 3
- 4
- Very Important – 5
Note: If “Not Applicable/Do Not Use” was selected, no additional questions were asked and the respondent was taken to the end of the survey.
2. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]
- Not Applicable/Do Not Use – 9
- Not at all Satisfied – 1
- 2
- 3
- 4
- Very Satisfied– 5
3. How would you rate your computer expertise? [ALL]
- Novice – 1
- 2
- 3
- 4
- Expert – 5
4. Do you live in University housing? [UND, GRD]
- Yes
- No
5. Please indicate which of the following devices you use regularly to access UITS services. (Select all that apply.) [ALL]
- Desktop computer
- Laptop
- Tablet
- Smart phone
6. How often do problems with your primary computing device prevent you from doing your best work? [ALL]
- Daily
- A few times a week
- About once a week
- A few times a month
- About once a month
- A few times a year
- About once a year
- Less than once a year
- Unsure
7. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]
- Friend or roommate
- Family member
- Colleague
- Local (school or departmental) IT professional
- UITS Support Center telephone consulting
- UITS Support Center email consulting
- UITS Support Center chat consulting
- UITS Support Center walk-in consulting
- UITS computing lab consultants
- UITS Webpage
- UITS Knowledge Base
- Other:
- I am always able to fix technology problems myself
- Unsure
- None of the above
8. (Question 8 was only asked of those who indicated more than one form of support in Question 7) When you experience technology problems that you are unable to resolve on your own, which of the following do you use as your primary form of support? [ALL] (Note: Only show response categories below that were selected in Question 7.)
- Friend or roommate
- Family member
- Colleague
- Local (school or departmental) IT professional
- UITS Support Center telephone consulting
- UITS Support Center email consulting
- UITS Support Center chat consulting
- UITS Support Center walk-in consulting
- UITS computing lab consultants
- UITS Webpage
- UITS Knowledge Base
- {Other response given in Question 7}
9. Please tell us more about why {support choice from Question 8} is your primary form of support: [ALL]