As you get started, please take a moment to share with us any thoughts, concerns, issues, and/or ideas that you may have. What positive experiences with UITS staff or services have you had? Are there concerns or negative interactions that you want us to know about? Do you have recommendations for new services or improvements to existing ones? You will have a chance to review, amend, and/or add to your comments before submitting your survey responses. [ALL]
1. Overall, how important are UITS systems and services to your work and/or study? [ALL]
- Not at all important – 1
- Low importance – 2
- Neutral – 3
- Important – 4
- Very important – 5
- Not applicable/do not use – 9
Note: If “Not Applicable/Do Not Use” was selected, no additional questions were asked and the respondent was taken to the end of the survey.
2. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]
- Not at all satisfied – 1
- Somewhat dissatisfied – 2
- Neither satisfied nor dissatisfied – 3
- Somewhat satisfied – 4
- Extremely satisfied – 5
- Not applicable/do not use – 9
3. Do you live in University housing? [UND, GRD]
- Yes
- No
- Not applicable
4. Which of the following personally-owned devices do you use to access UITS resources? (Select all that apply.) [ALL]
- Desktop computer
- Laptop computer
- Smart phone
- Tablet
- I do not own any of the above
- Other: ______________________
5. Please indicate which of the following platforms you regularly use to access UITS services. (Select all that apply.) [ALL]
- Microsoft Windows
- MacOS
- Linux (all distributions)
- iOS/iPadOS
- Android
- Other: ______________________
6. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]
- A local IT professional within your school or department
- UITS Support Center (telephone, email, chat, walk-in)
- UITS computing lab consultants (known on some campuses as “red shirts”)
- Self-service resources (e.g., UITS Webpage, UITS Knowledge Base)
- Other IU resources: ______________________________
- Unsure
- None of the above
7. How do you prefer to receive communications from UITS? (Select all that apply.) [ALL]
- Text
- Postal mail
- Social media
- Other: ______________________
8. How satisfied are you with communications you receive from UITS? [ALL]
- Not at all satisfied – 1
- Somewhat dissatisfied – 2
- Neither satisfied nor dissatisfied – 3
- Somewhat satisfied – 4
- Extremely satisfied – 5
- Not applicable/do not use – 9