Brief guide to understanding the data
The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 370 randomly selected people at Indiana University-Purdue University Columbus (47 Faculty, 23 Staff, 275 Undergraduate students, 25 Graduate students). Please note that respondents who reported that they did not use UITS systems or services (see Question 1) were not asked any additional questions and were removed from the results presented here.
The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 being the most favorable rating). Responses to open-ended questions are not presented here. The results include:
- the average opinion score (generally labeled “Average (mean)”)
- the percentage of people who were satisfied with the service, or who rated it as important (rated as a 3 or higher, labeled “Satisfaction Rate” or “Importance Rate” respectively)
- the percentage of people who used the service (the percentage of people who expressed an opinion about it by selecting one of the rating categories, labeled “Usage Rate”)
- the percentage of people who agreed with a statement (rated as a 3 or higher, labeled “Agreement Rate”)
For the average opinion and the satisfaction/importance/agreement scores, confidence intervals are provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level. Average opinion and satisfaction/importance/agreement scores and their associated confidence intervals are not reported if they are based on fewer than 25 respondents. For categorical response questions that do not involve ratings such as whether the student lives in University housing or preferred method(s) of communications from UITS, data are not reported for the full question if they are based on fewer than 25 respondents and data are not reported for a particular category if at least one (1) but fewer than five (5) respondents selected the category. Data that are not reported are indicated by “N/A”. “Not Applicable/Do Not Use” responses were removed prior to the calculation of estimates, except for usage rates. Missing data were excluded from estimates as well.
This summary includes data from 45 people who participated in the survey (14 Faculty, 10 Staff, 20 Undergraduate students, 1 Graduate student). Results were weighted to reflect the total counts of those employed by the university (Faculty and Staff, combined) and students (Undergraduate and Graduate students, combined) at IUPUC in the fall of 2020. This helps to correct for overrepresentation of some subpopulations (for example, staff) and underrepresentation of others (for example, students) among those who chose to respond to the survey by bringing their representation in line with the total counts in the overall IUPUC population. Sampling error estimates account for weighting of the data.
It is important to note that some services are only used by specific subpopulations, so questions were only asked to those groups. Subpopulations of users are indicated by FAC for faculty, STF for staff, GRD for graduate students, and UND for undergraduate students.