UITS User Survey

Brief guide to understanding the data

The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 8,089 randomly selected people at Indiana University-Purdue University Indianapolis (897 Faculty, 1,147 Staff, 4,095 Undergraduate students, 1,950 Graduate students). Please note that respondents who reported that they did not use UITS systems or services (see Question 1) were not asked any additional questions and were removed from the results presented here.

The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 being the most favorable rating). Responses to open-ended questions are not presented here. The results include:

• the average opinion score (generally labeled “Average (mean)”)
• the percentage of people who were satisfied with the service, or who rated it as important (rated as a 3 or higher, labeled “Satisfaction Rate” or “Importance Rate” respectively)
• the percentage of people who used the service (the percentage of people who expressed an opinion about it by selecting one of the rating categories, labeled “Usage Rate”)
• the percentage of people who agreed with a statement (rated as a 3 or higher, labeled “Agreement Rate”)

For the average opinion and the satisfaction/importance/agreement scores, confidence intervals are provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level. Average opinion and satisfaction/importance/agreement scores and their associated confidence intervals are not reported if they are based on fewer than 25 respondents. For categorical response questions that do not involve ratings such as whether the student lives in University housing or preferred method(s) of communications from UITS, data are not reported for the full question if they are based on fewer than 25 respondents and data are not reported for a particular category if at least one (1) but fewer than five (5) respondents selected the category. Data that are not reported are indicated by “N/A”. “Not Applicable/Do Not Use” responses were removed prior to the calculation of estimates, except for usage rates. Missing data were excluded from estimates as well.

This summary includes data from 1,035 people who participated in the survey (167 Faculty, 371 Staff, 289 Undergraduate students, 208 Graduate students). Results were weighted to reflect the total counts of faculty, staff, undergraduate students, and graduate students at IUPUI in the fall of 2020. This helps to correct for overrepresentation of some subpopulations (for example, staff) and underrepresentation of others (for example, students) among those who chose to respond to the survey by bringing their representation in line with the total counts in the overall IUPUI population. Sampling error estimates account for weighting of the data.

It is important to note that some services are only used by specific subpopulations, so questions were only asked to those groups. Subpopulations of users are indicated by FAC for faculty, STF for staff, GRD for graduate students, and UND for undergraduate students. Additionally, there were questions specific to campus subpopulations. These are indicated by IUB for the Indiana University Bloomington campus and IUPUI for the Indiana University-Purdue University Indianapolis campus.

1. Overall, how important are UITS systems and services to your work and/or study? [ALL]

2. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]

3. Do you live in University housing? [UND, GRD]

4. Which of the following personally-owned devices do you use to access UITS resources? (Select all that apply.) [ALL]

5. Please indicate which of the following platforms you regularly use to access UITS services. (Select all that apply.) [ALL]

6. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]

7. How do you prefer to receive communications from UITS? (Select all that apply.) [ALL]

8. How satisfied are you with communications you receive from UITS? [ALL]

9. Please indicate your overall satisfaction with the following general services UITS offers to all students, faculty, and staff. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

10. UITS provides a wide range of IT support resources and services for IU faculty, staff, and students. If you have used or received support from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [ALL]

11. Overall, how satisfied are you with the UITS support services available at your campus? [ALL]

12. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

Reliability of resources and services in the Student Technology Centers (open and instructional labs):

Availability of resources and services in the Student Technology Centers (open and instructional labs):

13. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom.

Overall, how satisfied are you with the quality of these services? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [FAC]

14. UITS provides several services for video communications and Web collaboration. If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

15. Overall, how satisfied are you with the space design of the open study spaces and/or technology lounges in the Student Technology Centers? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [UND, GRD]

16. Overall how satisfied are you with the design of classroom learning spaces? If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [FAC, UND, GRD]

17. UITS provides digital learning resources and services in support of student learning. If you use such resources and services, please indicate your satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

18. UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.” [ALL]

19. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

20. In general, how satisfied are you with the information provided by UITS about security threats that might affect your use of technology on the IU network? [FAC, STF]

21. To what extent do you agree with the following statements?

22. UITS supports access to and the use of various web services and tools. If you use these services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”

23. UITS provides wired and wireless network access via IU Secure. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. If you have no basis for rating your satisfaction, please select “Not applicable/Do not use.”