UITS User Survey

This text file includes responses to the following question of the UITS survey:

If you have any comments about UITS services, including recommendations for additional services or support resources, as well as any complaints, critiques, or compliments that you would like to share, please enter them below.
The responses are listed by respondent case number. Case numbers, in which the respondent did not leave any text, are not included.

Identifying references have been removed from this document and replaced with “[IRD]”. Responses are grouped by sample: Faculty, Staff, Undergraduate students, and Graduate students.

Faculty responses:

Help center is USUALLY good -- even great. [IRD] is great. A few [IRD] are cocky.
In my experience, UITS leadership at my very small campus project an image of arrogance and authoritarianism rather than a focus on providing support. They are more often concerned with implementing policy rather than trying to work with faculty achieve their scholarly and research objectives. In the past decade I have had many road blocks to my research productivity placed on me
by UITS in Columbus. I would really like to see this improve.

Staff responses:

Great Job.
Our Columbus UITS team is always willing to work with us one-on-one when we need help.

Undergraduate responses:

You guys are the best.
None at this time.